Blog

Aculab Cloud and Protected Health Information

Compliance with HIPAA Privacy and Security Rules You may have seen our press release recently announcing Aculab Cloud conformance with HIPAA and HITECH regulations. In that release, we stated that Aculab is able to enter into HIPAA Business Associate Agreements (BAA) with its Covered Entity…

Read More

Gateways with a twist

The gateways’ progress Gateways enable communication where otherwise, it would be impossible. Gateways are analogous to interpreters. They don’t translate the conversation during your calls, but they do interpret, and in doing so interwork, the protocols that set up and manage your conversations. In that…

Read More

Aculab Cloud for healthcare applications

Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approach, it provides a simple, cost-effective means to send and receive voice, fax and SMS messages.  …

Read More

When you want more from a gateway

Gateways are great. That’s because they enable communications where otherwise, it would be impossible. Impossible that is other than by using something else. Funnily enough, that something else is often a monolithic PBX that is made to mimic the functions of a gateway. Less amusing…

Read More

Cloud-based speech technologies – ASR and TTS

Speech recognition

What can cloud telephony enable you to do that previously hasn’t been economically viable for both enterprises and SMBs? This post touches on a particular area into which cloud telephony is set to breathe new life. It will focus on the impact a cloud telephony…

Read More

Cloud-based speech recognition

Interactive Voice Response (IVR) systems are widely used to provide automated call handling for businesses. But sometimes for the caller, remembering which digit to press to connect to a certain department is not so straightforward, and can be time consuming. In addition, with the prevalence…

Read More

Alternative contact centre architectures

Click here to see the infographic With 55 percent of those asked in a recent survey report “Cloud as a Journey: The Reality of Cloud-based Solutions” (1) stating that within the next four years they will offer Cloud or Web-based systems (higher than ever before),…

Read More

Cloud as a change catalyst

Nothing is as constant as change. Is that true? It’s an old adage, but probably not strictly accurate. Change might be ever present, but the pace of change is fluctuating all the time. So change itself isn’t constant – it speeds up and slows down,…

Read More

Nostra damn it!

At this time of year, during the festive season, we begin with predictions – which rarely fully materialise – and we end with resolutions – which promptly get broken. Both are done with the best of intentions, but “gang aft agley” like “the best-laid schemes…

Read More

Magic Quadrant for Contact Centre as a Service, Western Europe

Whatever you may think of the accuracy or otherwise of predictions made by industry analysts in general, it’s clear that Gartner has gained a good degree of credibility with its regular, industry specific ‘magic quadrant’ analysis. I recently came across Gartner’s offering entitled Magic Quadrant…

Read More