Gateways

Gateways with a twist

The gateways’ progress Gateways enable communication where otherwise, it would be impossible. Gateways are analogous to interpreters. They don’t translate the conversation during your calls, but they do interpret, and in doing so interwork, the protocols that set up and manage your conversations. In that…

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When you want more from a gateway

Gateways are great. That’s because they enable communications where otherwise, it would be impossible. Impossible that is other than by using something else. Funnily enough, that something else is often a monolithic PBX that is made to mimic the functions of a gateway. Less amusing…

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It’s comms, Jim, but not as we know it

People have been forecasting the demise of the PSTN for many years now; well over a decade. Of course, the trouble most product managers have in making such predictions is inaccuracy. It’s almost ten years since shipments of IP lines overtook TDM lines and it’s…

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Contact centre technologies – issue ten

Hello, from Aculab call central. In this post, the tenth of tonnes, I’ll look at how the benefits of diallers and customer interaction solutions are viewed. You’re welcome to post any questions in the comments section below. In the last post, which you can view…

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PCI or PCI – that is the question

A question for contact centres What do you think of when you hear the term ‘PCI’? Do you think of Peripheral Card Interconnect; bus standards such as PCI and PCI Express (PCIe) associated with computers and peripheral interface cards? Or does your mind turn to…

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Re-deployable gateways let you do more for less

Past vs. present In the old days (when I was a lad), a branch office needing telephony functions used a small PBX, which was connected to the main office via a QSIG or DPNSS private network. So, other than where long-line extensions were suitable, for…

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Spending is saving!

Spending money on gateways can protect your VoIP migration budget. Any competent financial advisor will be able to illustrate how you can spend to save, but when it comes to funding your migration to VoIP, it’s your financial director you’ve got to convince. What’s the…

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Alas poor PSTN, I knew him well

The PSTN was given the last rites many years ago and yet, it’s still around. I’ve lost count of the number of times I’ve been asked when we will see the last of SS7. What were standard predictions – 5 or 7, even 10 years…

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It’s seasonable to be reasonable

I recently read a blog post suggesting there should be some solid business reasoning behind adopting a new technology. Well, who could argue with that? The post referred to VoIP enabling businesses to cut their costs and have better calls. The former benefit is fairly…

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Aculab’s predictions for 2013

At this time of year, during the festive season, you’ll get all manner of predictions from all manner of folks. That’s not surprising, when you consider that the New Year is fast approaching – after all, it’s a natural thing to do, making predictions for…

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