November 2014

Contact centre technologies – issue three

Hello, from Aculab call central. In this post, the third of these, I’ll be taking a closer look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section. Diallers – how and why…

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Contact centre technologies – issue two

Hello, from Aculab call central. In this post, the second of several, I’ll be taking a further look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section. Recap In the last post,…

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Contact centre technologies – issue one

Hello, from Aculab call central. My name is Joeb Logger and in this post, the first of a few, I’ll be looking at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section.  …

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