December 2014

Contact centre technologies – issue six

Hello, from Aculab call central. In this post, the sixth of several more, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve got a question, you’re welcome to post it below, in the comments…

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Contact centre technologies – issue five

Hello, from Aculab call central. In this post, the fifth of a few, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve got a question, you’re welcome to post it below, in the comments…

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Contact centre technologies – issue four

Hello, from Aculab call central. In this post, the fourth of a few more, I’ll continue delving into the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, in the comments section. Managing calls Last time around, I…

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