March 2015

It’s comms, Jim, but not as we know it

People have been forecasting the demise of the PSTN for many years now; well over a decade. Of course, the trouble most product managers have in making such predictions is inaccuracy. It’s almost ten years since shipments of IP lines overtook TDM lines and it’s…

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Contact centre technologies – issue twelve

Hello, from Aculab call central. In this post, the twelfth as a total, I’ll look at another aspect of contact centre technologies. You’re welcome to post any questions in the comments section below. In the most recent posts, which you can view here and here,…

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