February 2016

Cloud-based speech recognition

Interactive Voice Response (IVR) systems are widely used to provide automated call handling for businesses. But sometimes for the caller, remembering which digit to press to connect to a certain department is not so straightforward, and can be time consuming. In addition, with the prevalence…

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Alternative contact centre architectures

Click here to see the infographic With 55 percent of those asked in a recent survey report “Cloud as a Journey: The Reality of Cloud-based Solutions” (1) stating that within the next four years they will offer Cloud or Web-based systems (higher than ever before),…

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Webinar - How to avoid a data breac…

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Callglide uses Aculab Cloud in Sale…

A cloud-based customer contact solution binding together inbound and outbound communicatio… More

Aculab speak about interconnecting …

Watch the video here Aculab participated in the Next Generation 112 Communications Plugtes… More

Aculab participates in NG112 Commun…

Making our solutions interoperable 10th March 2017, Milton Keynes, UK – Aculab, a leadin… More