Noble Systems selects Aculab's Prosody X architecture for integrated contact centre solutions

Date: 25 September 2009

Aculab, a leading provider of enabling technology for the communications market, today announced that innovative contact centre technology solutions provider Noble Systems has selected its award winning Prosody X signalling and media processing technology for use in its integrated solution suite.

The Noble® Solution suite is an award winning platform that delivers total business value. Noble delivers a high power performance predictive dialler and ACD for inbound and outbound contacts. The Noble Solution comprises the proven, scalable and open scripting, management, self-service, monitoring, compliance, and broadcast applications that contact centres require to serve their customers. 

“Noble Systems is focused on providing our customers with more; more productivity, more performance, more knowledge, more flexibility and more value,” said Jim Noble Jr., Chief Executive Officer at Noble Systems. “Aculab listened to what we required and has delivered more than we expected. I am pleased to announce that we have successfully integrated the Prosody X architecture and have enhanced our ability to deliver to our customers a truly scalable solution able to integrate new and legacy networks with Noble Systems applications.”

For developers of innovative communications solutions, Aculab's Prosody product range provides feature rich and high density media processing, call control signalling and digital network connectivity. The portfolio of media processing platforms has been specifically designed to enhance a range of communications solutions – including contact centre, broadcast, conferencing, and military and government applications. Unrivalled in the market place with an unprecedented feature set and price performance, Prosody X has been widely adopted by many companies around the world.

“Aculab learned about Noble Systems’ requirements for media and signal processing directly from Jim Noble Jr., CEO of Noble Systems. Jim told us that Noble’s global customers were looking to utilise both legacy and new network environments to improve performance, increase productivity and lower costs. With Prosody X, Noble is able to deliver an advanced solution that meets these requirements,” said Chris Gravett, Aculab’s Sales and Marketing Director. “Both companies have invested heavily in bringing the value of Prosody X to the Noble user. We are certainly pleased that Noble Systems has selected Prosody X for use in the Noble Solution suite.”

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