Olaf Helsets vei 6 P.O. Box 150 Oppsal Oslo N-0619,Norway
Tel: +47 22 78 09 50Fax: +47 22 78 09 51
About
Dolphin Software was founded in 1989 and is one of the leading companies in the Scandinavian call centre industry. We help medium and large size businesses deliver superior customer service based on high performance software. For businesses who want to increase productivity and reach business goals, Dolphin Software provides turnkey solutions, professional services and development tools to the private and public sector.
Product overview
HotVoice° - an open, scaleable and standards based IVR platform for computer telephony applications. Key features are: a Windows based tool for rapid application development, IVR, fax and advanced call control features, IP telephony, speech recognition and text-to-speech capabilities, database connectiviity, web, e-mail and SMS communication. The platform also contains an embedded VoiceXML browser. HotVoice° has a complete set of operation and maintenance tools for continuous 24 hour operations. Dolphin Contact Distribution System - a multi channel contact centre solution. Dolphin CDS key features include skills based routing of all media, web agents (thin clients), integration with CRM systems, and SQL database for logging and reporting, a predictive dialler for outbound telephony, integration with workforce management systems and co-browsing.
