Who is "Connected with Aculab"?
Alphabetical listing: Company name listing:
TeleCats bv
P.O. box 92
7500 AB ENSCHEDE
The Netherlands
About
TELECATS - IVR and Speech technology
TELECATS is an innovative company, specialised in developing turnkey solutions with interactive voice response (IVR) and speech technology (ASR), realising cost reduction, service improvement and back-office integration. Call processing systems have been designed to combine the ordinary use of telephones and computers in a way which eliminates the need for human attendants. Speech recognition is a mature technology that, among other things, has greatly expanded the potential for handling telephone traffic automatically. TELECATS is experienced in all kinds of different operating systems, application development tools, database management systems and telecommunication systems.
TELECATS - System integrator en Application Service Provider
TELECATS can integrate the call processing systems with current automation systems and offers its customers the opportunity to host their services on one of the existing TELECATS platforms.
TELECATS - Market leader in the
TELECATS has supplied IVR and speech technology services to more than 350 companies. Some examples are: Delivery report service line for all Dutch newspaper publishers; Order line of the Dutch Inland Revenue, notification line for several Dutch Energy companies, financial portals for Allianz Group Netherlands and Ohra, calamity services for insurance companies Menzis, CZ and Unive, helpdesk line for Telfort and the ANWB, ordering brochures and the registration of name, address and city data for the KWF and more.
Product overview
TELIOS is the multi-channel platform of TELECATS for the fast development of powerful self-service telephony applications in a robust environment with the latest technologies and open standards. Possible applications includeL: • Routing: automated attendants, speech attendants and call centre applications. • Messaging: voicemail, unified messaging, call handling and call recording, • Large enhanced services platforms: pre- & post-paid calling cards, carrier select and interconnect, name and number dialling and high volume IVR. Most applications require connections to external systems. Telios recognises a large number of options, such as ODBC, native drivers for nearly all RDBMS, SOAP and XML. TCP/IP socket communication is possible. Telios acts as a WEB-server and knows various languages as XML and HTML. Finally FTP, POP3 and SMTP are fully integrated in Telios.
