For the monitoring, conferencing and recording of calls in a TDM network
With legislation and an increased focus on improving customer services, it is important to monitor and record calls. To meet this need in applications such as lawful intercept (LI/CALEA), contact centres, financial dealing houses, and control and command operations Aculab offers Passive monitor options in PCI format. Importantly, the high impedance architecture provides a passive interface to existing equipment, ensuring a trunk remains unaffected, even if monitoring is suspended. |
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| Product features |
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Available in PCI board formats |
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High impedance connection |
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Software selectable E1/T1 trunks |
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Monitor up to two trunks in a single slot |
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Provides call control information via the API |
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Monitor, conference and record both sides of a conversation |
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Two variants with optional two-party conferencing |
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Four Prosody variants – monitor, conference and record |
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Wide range of ISDN protocols supported |
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| Product benefits |
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Easy, fast development and deployment through Aculab’s consistent API |
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Passive board ensures that the E1 or T1 trunk is unaffected even if the monitor’s operation is suspended |
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High impedance connection means no degradation of service during monitoring; further protecting revenue generating calls |
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Software selectable trunks means one product can be deployed internationally without replacing hardware |
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High capacity per board leads to reduced system costs |
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Call information allows calls to be tagged by an application for easy storage and retrieval |
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Prosody variants enable recording at low data rates; optimising disk storage space for recordings |
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Wide range of national and international protocols means global deployment is a day one option |
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Capabilities mean lawful intercept requirements can be met in full |
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| Target applications – call monitoring and recording |
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Contact centres; agent monitoring for quality, training and coaching |
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Control and command operations; air traffic control |
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Customer relationship management |
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Debt collection agencies |
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Finance sector; transaction audit trail and fraud protection |
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Government agencies; surveillance and security operations |
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Public safety; emergency services |
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Quality of service/service observation |
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Statutory requirements; lawful interception/CALEA |
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Utilities; liability verification and customer service |
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Word spotting; using speech recognisers |
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