Resource library
Top 6 resources:
Interactive Intelligence develops business communications solutions with Aculab technology
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony, and enterprise messaging...Read more
Contact centre based on Prosody S software - a case study on Dolphin software
Dolphin Software is one of the leading companies in the Scandinavian call centre industry. Its high performance products help medium and large size businesses deliver superior customer service, increase productivity and reach business goals. Dolphin Software provides turnkey solutions, professional services and development tools to the private and public sector...Read more
Carrier markets - premium rate service numbers
GroomerII may be deployed as a signalling and media gateway by nationwide carriers, ILECs and CLECs specialising in premium rate numbers. These 08**/18** numbers are typically associated with services such as entertainment, tele-voting (mass calling) and technical support call centres....Read more
Call progress analysis for contact centre solutions
Whether you call it a call centre or contact centre, it is not a new concept. Multi-channel contact centres have been around for years, and they have become a vital business tool for many organisations, playing a central part in developing customer relationships and revenues....Read more
GroomerII goes wild
Aculab's GroomerII is offered as a cost-effective, signalling and media gateway for any telco or service provider function where there is a need for IP and TDM voice network interconnectivity. With its impressive pedigree, GroomerII is a reliable, compliance tested gateway solution that can be used to add new voice services, extend existing infrastructure, and reduce costs in support of a migration strategy to an all IP architecture. It enables the delivery of today's revenue generating, IP-based services into SS7 or legacy CAS and PRI networks....Read more
Fax software for use with Prosody media processing platforms
Some might say that fax technology should be as extinct as the Martinique Parrot by now; only it doesn't know it. However, it wasn't so long ago that it was cutting-edge communication technology. Despite its invention as far back as 1843, by the Scottish technician and clockmaker, Alexander Bain, and the first telephone-based fax machine, which was completed by AT&T in 1924, facsimile machines didn't become popular until the mid-1980s....Read more
