Resources

SYNETY case study

CloudCall by SYNETY is a sophisticated cloud-based solution that integrates organisations’ telephony seamlessly into their CRM, allowing organisations to make calls directly from where their data is stored.

NewVoiceMedia case study

Customer engagement is the business of NewVoiceMedia, so when it decided to develop a true cloud-based, contact centre sales and service platform, its expertise led it to an in-depth analysis of exactly what it needed for ContactWorld.

HTK case study

HTK chose Aculab’s telephony software for its cloud-based Horizon IVR, because it met its needs in terms of supporting essential IVR functionality – multiple format playback, DTMF recognition, barge-in, grunt detection, etc. – and fulfilled its expectations for virtualisation and scalability. As it is a…

Intelecom case study

Intelecom uses Aculab’s telephony software for Connect, its cloud-based, multi-channel contact centre and contact management service. The software enables callers, users and agents to access the system using their preferred technology, regardless of location. Inbound calls can be answered by IVR for customer self-service, and…

PBX Central case study

Aculab and PBX Central: staying ahead of the competition through extensibility For hosted communications providers, staying ahead of technology trends isnt just a choice – its a matter of necessity. Most providers, regardless of whether they offer voice, data, business applications, or other services, are…

Globitel case study

Aculab’s distributed TCAP API helps Globitel deliver The Jordan Mobile Telephone Services Company Ltd. (Fastlink) is the largest telecommunications network operator and service provider in the country and one of the leading GSM operators in the region. Fastlink has been a consistent leader in providing…

Dolphin Software case study

Contact centre based on Prosody S HMP software Background Dolphin Software is one of the leading companies in the Scandinavian call centre industry. Its high performance products help medium and large size businesses deliver superior customer service, increase productivity and reach business goals. Dolphin Software…