Resources

HD Voice

Introduction Wideband or HD Voice is an important area of IP communications currently receiving a lot of attention. A key example of this is the recent rollout announcement from France Telecom/Orange(1). Although many of the announcements have been in the mobile communications space, HD Voice…

Dual redundant SIP

Introduction The Session Initiation Protocol (SIP) eco-system: a unit of interdependent protocols functioning together within the environment of the Internet to enable multimedia communications. Matching performance in the SIP eco-system, which has grown organically, to the highly structured hierarchical system of traditional circuit switched networks,…

Distributed architecture for VoIP

Introduction As the initial reservations about VoIP voice quality, security and reliability fade away, this technology becomes a cornerstone of next generation, enterprise level voice-based applications and telco services. Residential VoIP is experiencing a fast market penetration and has definitely ceased to be a novel…

Call progress analysis

Introduction Whether you call it a call centre or contact centre, it is not a new concept. Multi-channel contact centres have been around for years, and they have become a vital business tool for many organisations, playing a central part in developing customer relationships and…