Resources

IVR

Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions that allow a computer to detect DTMF and voice inputs, and respond with pre-recorded or dynamically generated audio to further direct users on how to proceed, now have a…

Fax

In an email dominated world, fax broadcast is still a key application for many enterprises. However, the distinction between sending a fax and sending an email is blurring due to technological advances. Desktop or Internet fax, where the fax application resides on a user’s PC…

Contact centre

Contact centre solutions are nowadays widely used within enterprises, ranging from the smallest SME up to multinational corporations. Developers creating solutions for this market require scalable building blocks with both traditional (TDM) and IP-based voice processing capabilities such as interactive voice response (IVR), call progress…

SS7

Signalling system number 7 (SS7) is a standardised architecture and protocol set through which inter-office telephone networks and service nodes exchange information to achieve wired and wireless call-establishment, billing, routing, and control functions. SIGTRAN comprises a complementary suite of protocols for the transport of SS7…

Conferencing

The market needs The changing market conditions, lower cost of telephone calls, teleworking, business travel patterns and changing telecoms regulations are all contributing to an increased rate of growth of voice and video conferencing services. In addition, leaps in technology such as improved voice quality,…