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BTS

BTS is a specialist in call handling, contact centres operator consoles, call logging, directory solutions and database integration.

We help our customers improve their electronic communications and achieve cost savings.

Our solutions are designed to be simple to use, to comply with the latest standards and are built on the latest Windows technologies.

We are a certified Microsoft Partner and our latest systems are the only ones designed for Voice over IP as well as for traditional telephone systems.

We are better at helping customers achieve their objectives because we take the trouble to understand their business

Many of our customers have been with us for over 20 years and through 7 generations of systems.

We take pride in always doing everything in our power to deliver on our promises.

Product Overview

CommsWare call handling solutions help:

  • Improve customer service
  • Reduce call handling times
  • Achieve cost savings
  • Deliver improved functionality
  • Improve system reliability
  • Improve disaster recovery capabilities
  • Allow flexible working
  • Avoid the need for expensive upgrades
  • Harmonise operator services across legacy TDM and VoIP platforms
  • Deliver new services on existing TDM platforms

Main features supported

  • IVR
  • Contact centre
  • Recording and monitoring

Aculab Inside

Email
+44 (0)20 8401 9000
Website

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