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Dolphin Software

Dolphin Software is one of the leading Scandinavian vendors of contact centre solutions.  We help enterprises to optimize their customer service improving customer satisfaction and increasing productivity. Dolphin Software provides turnkey solutions, consultancy services and support to both the private and public sector.

Our software is used in many industries: Telecom, bank and finance, insurance, energy, media, transport, retail and public sector are the most important areas.

Product Overview

Dolphin CDS™ (Contact Distribution System) – a multi channel contact centre solution handling telephony, email, fax, SMS and chat. Dolphin CDS™ key features include universal queue, skills based routing, callback, voice recording, home agents, integration with CRM systems, an SQL database for logging and reporting, a predictive dialer for outbound telephony and integration with workforce management systems.

Dolphin CDS™ is integrated with communication platforms from leading vendors like Aastra, Alcatel, Avaya, Cisco and Microsoft. We also offer our own IP-telephony soft phone client using SIP.

Dolphin Q™ – a software based contact centre for Microsoft Lync users. Key features include queing of telephony calls, skill based routing, IVR, pop-up of customer record in CRM system, callback, wall boards, real time statistics and historic reports.

SocialCRM™ – is a social media response management system that allows you to quickly, easily, and affordably add a managed social media interaction channel to your customer service operations. SocialCRM can handle all your social media channels in one system. The solution is delivered as a cloud based service with a monthly subscription fee.

HotVoice® – an open, scaleable and standards based IVR platform for computer telephony applications and next generation networks. Key features are: a graphical tool for rapid application development, IVR, fax and advanced call control features, IP telephony, speech recognition and text-to-speech capabilities, speaker verification, database connectivity, web, e-mail and SMS communication. Protocol support includes ISDN, QSIG, SS7/INAP and SIP. The platform also supports industry standards like CCXML and VoiceXML. HotVoice® has a complete set of operation and maintenance tools for continuous 24/7 operations.

Main features supported

  • Conferencing
  • Contact centre
  • Fax
  • Diallers
  • Recording and monitoring
  • Media Servers

Aculab Inside

Email
+47 22 78 09 50
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