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Sytel Limited

Sytel Limited supplies contact center software and complete solutions for telecoms providers, hosting providers of contact center services and enterprise end users in over 50 countries. Sytel software connects and manages calls and media sessions, without boundary. Our secure, resilient IP telephony and media infrastructure software enables excellence in telemarketing, customer service, market research, collections and more. Our core dialing engine and best-of-breed call center software components, including scripting, reporting, call recording & IVR, can be deployed in either hosted or on-premise mode, delivering advanced capabilities to subscribers via the web.

Product Overview

Sytel’s architecture comprises services running under Windows that literally plug in and go. This allows customers to choose only the components they need to build a best-of-breed call center. Sytel can supply solutions ranging from an outbound pacing engine or virtual ACD to fully-fledged call center switching platforms delivering enterprise applications against a range of media types. Sytel’s scalability and fault-tolerance enables customers to preserve their investment as the same underlying platform scales from 10 agents to 10,000. These attributes, along with support for multitenancy throughout the product line allow it to be sold as standalone or for highly-scalable ASP offerings.

Main features supported

  • Contact centre

Aculab Inside

+44 (0) 1296 381200

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