Aculab stand-alone service module options
Aculab offers a selection of additional service options, which can be purchased by customers that already have a support agreement. Service modules can be ordered on a stand-alone basis from time to time, taken under an annual subscription, or included as specific deliverables in a bespoke support agreement.
We can provide you with advice, support, consultancy and training on a wide range of topics. Whether it is assistance in making the right choices in system specification and design, porting from another vendor to Aculab, or gaining the technical knowledge you need to use Aculab's products, Aculab's technical support and professional services teams are ready to help.
| Service modules | Service description |
|---|---|
| Support for first deployment | The success of a new application or service delivery platform can depend on ready access to expert support during its initial deployment. Aculab offers on-site support for your critical first deployment. |
| On-site support | Ready access to expert support for attendance at a specific site can be invaluable when needed from time to time. |
| Remote, out of hours assistance | Ready access to expert support is equally invaluable when needed for out of hours commitments. Aculab offers remote support to back up your team when needed. |
| Training | A range of detailed technical training is available from Aculab on its products and APIs and is delivered by instructors with excellent industry and product knowledge. Training on porting applications is also offered. |
| Professional services technical consultancy days | Customers that foresee an ongoing need for any mix of the professional services available from Aculab can benefit from contracting for a fixed number of consultancy days per year to meet their specific needs. |
| Early access to new products and features | Early access to new product software releases from Aculab with accompanying professional services during the design phase can add an important competitive advantage. |
| Aculab's professional services team exists to help our customers exploit their business opportunities to the fullest extent. A wide range of services is available; each designed to help you get to market faster. The adjacent links provide a connection to more information on the various ways in which we can assist you and your business. |
Purchasing information
Please contact your Account Manager to discuss your needs and options for professional services consultancy and other service modules.
Contact us now to discuss your specific support requirements and for information about purchasing Aculab's service modules.
