2015

Nostra damn it!

At this time of year, during the festive season, we begin with predictions – which rarely fully materialise – and we end with resolutions – which promptly get broken. Both are done with the best of i... Read more

Magic Quadrant for Contact Centre as a Service, Western Europe

Whatever you may think of the accuracy or otherwise of predictions made by industry analysts in general, it’s clear that Gartner has gained a good degree of credibility with its regular, industry spec... Read more

It will stay cloudy forever

Use of the cloud is now well established. So much so that, according to the latest research by the Cloud Industry Forum (1), the overall cloud adoption rate in the UK stands at 84 percent. That’s an i... Read more

API days

API World musings Attending API World in Santa Clara, CA., last week and communicating, for various reasons, with people in Europe and Australia, it struck me as strange to be wishing one person good... Read more

A new cosmic dawn

Intel has seen the light. I’m not talking light at the end of the tunnel here, because it can’t be said of Intel that it’s scrambling its way forward. It’s more like the light of revelation. What it s... Read more

The best better way

Lately, I’ve been reading about what some people are calling ‘no stack’ start-ups. What on earth is that, you might ask. Interestingly, the label seems to mean that instead of an emerging company try... Read more

Rampant cloud communications

Since my blog post triggered by the announcement of the acquisition of Tropo by Cisco (completed in May), comes a fresh endorsement of the legitimacy of cloud-based telecommunications platforms. I ... Read more

Media servers have had their day

Media servers have played an important role in enabling many of the real-time – and non-real-time – telecommunications applications with which we are all familiar. Those interactive applications inclu... Read more

And it’s good night from Beattie

A couple of months ago, I wrote this blog about the demise of the PSTN. I wrote that people have been forecasting such an event for many years now; well over a decade. That post was prompted by lots ... Read more

Cloud API platforms get seal of approval

Whatever else you might think about Cisco’s announcement1 of its intent to acquire Tropo, one thing is clear. And it is that suddenly, real-time communications cloud APIs have been given a seal of app... Read more

Toll free number capability in 40 countries

Did you know that Aculab Cloud has the ability to support toll free numbers in forty countries worldwide? That’s pretty extensive for a cloud telecom API platform, some of which only support a handfu... Read more

It’s comms, Jim, but not as we know it

People have been forecasting the demise of the PSTN for many years now; well over a decade. Of course, the trouble most product managers have in making such predictions is inaccuracy. It’s almost t... Read more

Contact centre technologies – issue twelve

Hello, from Aculab call central. In this post, the twelfth as a total, I’ll look at another aspect of contact centre technologies. You’re welcome to post any questions in the comments section below. ... Read more

Contact centre technologies – issue eight

Hello, from Aculab call central. In this post, the eighth of even more, I’ll summarise some of what I’ve covered in recent posts. You’re welcome to post any questions in the comments section below. ... Read more

Contact centre technologies – issue eleven

Hello, from Aculab call central. In this post, an eleventh even, I’ll look again at the benefits of diallers. You’re welcome to post any questions in the comments section below. In the last post, ... Read more

Contact centre technologies – issue ten

Hello, from Aculab call central. In this post, the tenth of tonnes, I’ll look at how the benefits of diallers and customer interaction solutions are viewed. You’re welcome to post any questions in th... Read more

Contact centre technologies – issue nine

Hello, from Aculab call central. In this post, the ninth of not a few, I’ll take a more general look at diallers and their uses. You’re welcome to post any questions in the comments section below. ... Read more

Contact centre technologies – Issue seven

Hello, from Aculab call central. In this post, the seventh of some more, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. You’re welc... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • “Daoruni gimi, Ionos Sonaro.” *

    Languages, eh; who would have thought that in the 21st Century there would still be so much diversity?

    In Westeros, in the world of George R. R. Martin’s epic Game of Thrones, there are spoken only two major languages – the Old Tongue and the Common Tongue. But what about computer languages?

    Read more

  • Aculab Cloud and Protected Health Information

    You may have seen our press release recently announcing Aculab Cloud conformance with HIPAA and HITECH regulations. In that release, we stated that Aculab is able to enter into HIPAA Business Associate Agreements (BAA) with its Covered Entity customers providing healthcare platforms.

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  • Gateways with a twist

    Gateways enable communication where otherwise, it would be impossible.

    Gateways are analogous to interpreters. They don’t translate the conversation during your calls, but they do interpret, and in doing so interwork, the protocols that set up and manage your conversations.

    In that sense, gateways render the impossible possible. But that’s not the whole story…

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  • Aculab Cloud for healthcare applications

    Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approach, it provides a simple, cost-effective means to send and receive voice, fax and SMS messages.

    Read more

  • When you want more from a gateway

    Gateways are great. That’s because they enable communications where otherwise, it would be impossible. Impossible that is other than by using something else. Funnily enough, that something else is often a monolithic PBX that is made to mimic the functions of a gateway. Less amusing is that such a solution is often far more expensive, and involves capital outlay on something inherently obsolete.

    Read more