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2016

Aculab Cloud and Protected Health Information

You may have seen our press release recently announcing Aculab Cloud conformance with HIPAA and HITECH regulations. In that release, we stated that Aculab is able to enter into HIPAA Business Ass... Read more

Gateways with a twist

Gateways enable communication where otherwise, it would be impossible. Gateways are analogous to interpreters. They don’t translate the conversation during your calls, but they do interpret, and in d... Read more

Aculab Cloud for healthcare applications

Aculab Cloud, our communications platform-as-a-service (CPaaS), has been received well by developer customers who serve the healthcare market. With its high-level APIs and pay for what you use approac... Read more

When you want more from a gateway

Gateways are great. That’s because they enable communications where otherwise, it would be impossible. Impossible that is other than by using something else. Funnily enough, that something else is oft... Read more

Cloud-based speech technologies – ASR and TTS

What can cloud telephony enable you to do that previously hasn’t been economically viable for both enterprises and SMBs? This post touches on a particular area into which cloud telephony is set to br... Read more

Cloud-based speech recognition

Interactive Voice Response (IVR) systems are widely used to provide automated call handling for businesses. But sometimes for the caller, remembering which digit to press to connect to a certain depar... Read more

Alternative contact centre architectures

With 55 percent of those asked in a recent survey report “Cloud as a Journey: The Reality of Cloud-based Solutions” (1) stating that within the next four years they will offer Cloud or Web-based syste... Read more

Cloud as a change catalyst

Nothing is as constant as change. Is that true? It’s an old adage, but probably not strictly accurate. Change might be ever present, but the pace of change is fluctuating all the time. So change itsel... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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  • Improved Aculab Cloud documentation and a new console

    We’ve been busy in the background recently at Aculab with a major website refresh. Aculab has evolved over decades (40 years this year!) from a vendor supplying hardware to a much more software-centric product company. We still sell telecom gateways extensively, but nowadays the bulk of our enabling technology business is software, and in particular our communications platform-as-a-service (CPaaS) product, Aculab Cloud.

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  • Interoperability is predictable

    Way back in 2007, while presenting a seminar in Prague, someone asked me for my prediction on when SS7 would no longer be in use. My answer was suitably vague, but something on the lines of, “at least 10 to 15 years.” Ten years on, I wasn’t wrong. Still, I may not be right. SS7 is showing its age, but it’s not about to draw its pension just yet.

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  • Fax is not yet dead

    You might think that fax would be as extinct as the Martinique Parrot. That parrot vanished in the 17th Century. Fax was invented two hundred years later, by the Scottish clockmaker, Alexander Bain. It took a while though, until the late 20th Century, for facsimile machines to become popular. However, if the lack of commentary by the majority of today’s technology observers is anything to go by, you’d be forgiven for thinking it too had died out. The truth is that it remains extant, and it shows little sign of going the way of the Martinique.

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  • “Daoruni gimi, Ionos Sonaro.” *

    Languages, eh; who would have thought that in the 21st Century there would still be so much diversity?

    In Westeros, in the world of George R. R. Martin’s epic Game of Thrones, there are spoken only two major languages – the Old Tongue and the Common Tongue. But what about computer languages?

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