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With 55 percent of those asked in a recent survey report “Cloud as a Journey: The Reality of Cloud-based Solutions” (1) stating that within the next four years they will offer Cloud or Web-based systems (higher than ever before), evidence points towards Cloud becoming the de-facto architecture for contact centres – inbound or outbound.

Nothing is as constant as change. Is that true? It’s an old adage, but probably not strictly accurate. Change might be ever present, but the pace of change is fluctuating all the time. So change itself isn’t constant – it speeds up and slows down, sometimes erratically, but it’s always apparent.

At this time of year, during the festive season, we begin with predictions – which rarely fully materialise – and we end with resolutions – which promptly get broken.

Both are done with the best of intentions, but “gang aft agley” like “the best-laid schemes o’ mice and men.”

Use of the cloud is now well established. So much so that, according to the latest research by the Cloud Industry Forum (1), the overall cloud adoption rate in the UK stands at 84 percent. That’s an impressive figure.

API World musings

Attending API World in Santa Clara, CA., last week and communicating, for various reasons, with people in Europe and Australia, it struck me as strange to be wishing one person good morning while I wished another good night, in the middle of the afternoon.

Archive

The Aculab blog

News, views and industry insights from Aculab

  • Jail time for biometrics

    The people who work in the Broadville Retention Centre, a temporary home for semi-retired hoodlums, love working there. The centre in south-west London, England, has views of flightpaths from Heathrow Airport; sights evocative of the freedom temporarily denied its residents. Workers at the centre on the other hand enjoy freedom of movement, not only in coming and going according to their shift patterns, but also within the building complex.

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  • Aculab Cloud and the EU GDPR

    The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.

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  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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  • Improved Aculab Cloud documentation and a new console

    We’ve been busy in the background recently at Aculab with a major website refresh. Aculab has evolved over decades (40 years this year!) from a vendor supplying hardware to a much more software-centric product company. We still sell telecom gateways extensively, but nowadays the bulk of our enabling technology business is software, and in particular our communications platform-as-a-service (CPaaS) product, Aculab Cloud.

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  • Interoperability is predictable

    Way back in 2007, while presenting a seminar in Prague, someone asked me for my prediction on when SS7 would no longer be in use. My answer was suitably vague, but something on the lines of, “at least 10 to 15 years.” Ten years on, I wasn’t wrong. Still, I may not be right. SS7 is showing its age, but it’s not about to draw its pension just yet.

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