Verification of identity has changed a lot over the years. As the world has shifted away from face-to-face interactions to phone and digital solutions, so has the way in which we identify and verify who we are.
What are the difficulties when accessing services over the telephone or online?
As a non-verbal communicator, I’ve had a whole host of poor experiences with companies where I can’t service an account through my channel of choice since my Cerebral Palsy limits my ability to speak, as well as my manual dexterity.
In this blog post, we’ll look at the rapidly growing market of Voice Biometrics, and what drives its increasing rate of adoption, as more businesses and services are made aware of the need for multi-factor authentication.