Informizely customer feedback surveys
By using the Aculab site, you agree with our use of cookies.

Cloud Guides Authentication

Authentication

Aculab Cloud uses three types of credentials:

CredentialPurposeUser set?
Cloud Console Used to login to the Cloud Console Yes
Outbound service Assigned to each individual outbound service Yes
API Access Key Generated key to access APIs No

Cloud Console password

The Cloud Console password allows access to the Cloud Console website, in order to provide account information, usage reports, add funds, buy telephone numbers, create and modify services and much more. Due to the nature of the data available on the site it's important to keep your website password confidental and unique. To improve the complexity of the password, we enforce these type of passwords to be at least seven characters in length, with at least one letter or number.

Outbound Service password

A password is assigned to each outbound service you create. When invoking an outbound service, the outbound service password is authenticated before starting the application. There are no restictions on the password. It is advised to have unique passwords for each outbound service, and for the password to be different to your Cloud Console password.

API Access Key

The UAS and web services, other than starting an outbound service, will use the API Access Key for authentication. The Key itself is found on the API Access Key page, accessible via the Cloud Console. Here you can view the Key and optionally generate a new one. It is not possible to set your own Key.

Accounts created before the introduction of the API Access Key will have their Key automatically defaulted to be the Cloud Console password. This ensure backwards compatibility with your existing setup. However, it is recommended to generate a new Key to use in your code.

You may replace your key by generating a new one using the Cloud Console. The newly generated key can be displayed on screen, but the previous one will continue to operate. Once you have made the necessary changes in your code, the newly generated Key can be used immediately after. The previously used key will then no longer work.

Archive

The Aculab blog

News, views and industry insights from Aculab

  • The seven realms of Broadcast Messaging

    Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling to meet demand. Find out what makes Aculab Cloud such a natural choice for voice and SMS broadcast messaging, and how other customers are already reaping the benefits from using Aculab's CPaaS platform.

    Read more

  • The technology working behind the scenes to support emergency services networks

    Now more than ever, telecoms infrastructures play a vital role in supporting the health of our communities. Behind the scenes, networking technologies are working to keep the lines of communications open between emergency services and those in need.

    A recent example from the Lombardy region of Italy highlights a typical scenario:

    Read more

  • What’s wrong with Knowledge-Based Authentication (KBA)?

    For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the explosion in the number of contact centres, this approach is close to breaking point. Nobody in the modern world can be expected to remember all of the passwords they need to securely access all their services.

    Read more

  • It’s voice biometrics, not rocket science

    The concept of biometric speaker identification or verification may, at one stage, have seemed like a technical nightmare. The reality is somewhat different. All the sophisticated algorithms and voice processing have already been developed; deploying the application is actually the simple part.

    Read more

  • Multi-lingual speech recognition now supported on Aculab Cloud

    We’re listening – what would you like to do today?

    A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

    Read more