IVR | Aculab

Aculab’s advanced IVR technology allows you to self-service with ease or direct callers to an agent through a simple, easy to learn API. Callers can interact with their voice using our best in class speech recognition from Google, or with their telephone keypad.

IVR documentation

Benefits

Streamline the user experience

Increase efficiency and decrease waiting time by automating repetitive tasks with an IVR application.

Simplify customer contact

Reach customers using voice - ubiquitous across smart phones, feature phones and landlines.

Authenticate on-the-go

Integrate our voice biometrics system, VoiSentry, into your applications and authenticate your users whilst they’re talking.

Learn about VoiSentry

Features

Create refined call flows with ease

An easy to use, programmable API enables a wide selection of options for creating your perfect call flow.

Intelligent caller redirection

Send your callers to the right place automatically with best in class speech recognition.

Rock-solid reliability

Our cloud IVR system is hosted on Amazon AWS for a reliable, scalable experience.

Use cases

Documentation

Walkthrough guides, application and deployment notes, datasheets, case studies and white papers.

Learn more about what you could do with Aculab Cloud.

Getting started on Aculab Cloud

Writing your first SMS application

The Aculab Cloud guide to IVR

How to create a conference service

How to use speech recognition in Aculab Cloud applications

Benefits of using voice for appointment reminder systems

Implementation services to assist with your Aculab Cloud deployment

Local clouds and data sovereignty

Aculab Cloud appointment reminder system

Aculab Cloud fax solution

Aculab Cloud message broadcast system

Aculab Cloud IVR solution

Aculab Cloud datasheet

AI-AMD datasheet

AI-AMD case study - OCTA

Property management case study - VoiceScape

Appointment reminders case study - eClinicalWorks

Automated surveys case study - VirtuaTell

Voice broadcast case study - Alert Solutions

IVR case study - BeQuick Software

Mass outbound case study - Try Apt

Finance and banking case study

Accelerating innovation for healthcare applications using Aculab Cloud

Cloud contact centre white paper

Cloud ROI white paper

HIPAA and privacy white paper

Telephone-based speech analytics in the healthcare industry white paper

Installation guides, API References, and other technical documentation

See how simple it is, try out the code…

Not sure if Aculab Cloud is for you? Test the API with this sample Php code.

$mp = new Aculab\TelephonyRestAPI\Play();
$mp->addText('Please press 1 for yes or 2 for no');
$menu = new Aculab\TelephonyRestAPI\RunMenu($mp);
$menu->addMenuOption('1','optionyespage');
$menu->addMenuOption('2','optionnopage');
$actions->add($menu);

See sample code in other programming languages:

Sample code

Aculab Cloud

Interactive Voice Response

Develop custom Interactive Voice Response (IVR) systems to create a great call experience.

Aculab
trusted by...

Aculab’s advanced IVR technology allows you to self-service with ease or direct callers to an agent through a simple, easy to learn API. Callers can interact with their voice using our best in class speech recognition from Google, or with their telephone keypad.

Benefits

Streamline the user experience

Simplify customer contact

Authenticate on-the-go

Features

Create refined call flows with ease

Intelligent caller redirection

Rock-solid reliability

Use cases

Healthcare

Social housing

Education

Documentation

Walkthrough guides, application and deployment notes, datasheets, case studies and white papers.

Deliver Superior CX with AI-Powered Answering Machine Detection

The End of the PSTN in the US

Revolutionising the Landscape of Remote Authentication

Quickstart

Case studies

Technical documentation

See how simple it is, try out the code…

Aculab
trusted by...

Get started with Aculab today

Contact Aculab

Aculab Cloud

Interactive Voice Response

Develop custom Interactive Voice Response (IVR) systems to create a great call experience.

Aculabtrusted by...

Aculab’s advanced IVR technology allows you to self-service with ease or direct callers to an agent through a simple, easy to learn API. Callers can interact with their voice using our best in class speech recognition from Google, or with their telephone keypad.

Benefits

Streamline the user experience

Simplify customer contact

Authenticate on-the-go

Features

Create refined call flows with ease

Intelligent caller redirection

Rock-solid reliability

Use cases

Healthcare

Social housing

Education

Documentation

Walkthrough guides, application and deployment notes, datasheets, case studies and white papers.

Deliver Superior CX with AI-Powered Answering Machine Detection

The End of the PSTN in the US

Revolutionising the Landscape of Remote Authentication

Aculab Cloud tutorial download - SMS management

Quickstart

Case studies

Technical documentation

See how simple it is, try out the code…

Aculabtrusted by...

Get started with Aculab today

Contact Aculab

Aculab
trusted by...

Aculab
trusted by...