Aculab’s Prosody S enhances accuracy and customer experience for Brekeke’s Call Centre Suite
30th May 2018, Milton Keynes, UK – Aculab, a leading provider of enabling technology for the communications market, announces the use of Prosody S in the new Call Centre Suite (CCS) from Brekeke Software.The new version of Brekeke’s CCS utilises Aculab’s Prosody S, adding the ability to accurately detect whether a call is answered by an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls. With this newly added function, the call centre service provider can accurately and effectively distribute calls to agents when a live person is available at the receiving end, and process pre-determined responses when an answering machine is detected.
“Many organisations, ranging from the smallest SME up to multinational corporations, rely on robust contact solutions to maintain customer loyalty and drive new revenue streams. Our innovative technology combines both traditional and IP-based voice processing capabilities, such as interactive voice response (IVR), and answering machine detection/live speaker detection (AMD/LSD). This gives forward-thinking developers like Brekeke Software the scalable building blocks they need to deliver technical and commercial excellence to their customers”, said David Samuel, CEO of Aculab.
Shin Yamade, Brekeke’s CEO stated “We are proud to work with Aculab to present the improved Brekeke CCS that can enhance effectiveness of call centre operations and offer better experiences for the customers they serve”, Yamade added “We plan to add Aculab’s VoiSentry in a future version of CCS to enable voice authentication, which will further extend the security and efficiency of our products”.
Aculab’s Prosody S runs on a Windows or Linux host to provide telephony resources for platforms such as contact centres, IP-PBXs, media servers, fax servers and conferencing products. A customer application using Prosody S makes, takes and interacts with calls using the Aculab Call API, enabling the integration of telephony with business processes. Licensing on a per channel basis and a distributed architecture enables Prosody S to be cost-effective for systems of any size.
Brekeke’s CCS provides call centre software for building large-scale contact centres and cloud contact centre services.
About Brekeke Software
Brekeke Software, Inc., is an industry-leading developer of SIP (Session Initiation Protocol) software products for IP (Internet Protocol) network communications. With a variety of standards-based SIP software, Brekeke products provide a highly scalable and reliable voice and data communication platform for telephony carriers, service providers, and enterprises. Founded in 2002, Brekeke is headquartered in San Mateo, California. For more information, visit the Brekeke website.
Aculab is an innovative company that offers deployment proven enabling technology for any telecoms related application. Its wide range of APIs serve the evolving needs of automated and interactive systems, whether on-premise, data center hosted, or cloud-based.
Aculab offers development APIs for voice, data, fax, speech and SMS, on hardware, software and cloud-based platforms, giving users the choice between capital investment and cost-effective, ‘pay as you go’ alternatives.
Many years of experience in helping to drive its customers’ success has led to over 1000 customers, in more than 80 countries worldwide, including developers, integrators and service providers, adopting Aculab’s technology for a wide variety of business critical services and solutions.
Aculab's head office is located in Milton Keynes, UK. It has an office in the USA.