By using the Aculab site, you agree with our use of cookies.
Cookie policy

Expert help when you need it

Aculab offers a range of technical support contracts with a variety of service levels designed to meet the needs of all customers.

In addition, the Knowledge base is freely available to the entire Aculab user community, including existing and prospective customers. These are an important part of the Aculab technical support team’s service, providing an immediate and practical means of gaining support hints and tips on deploying Aculab’s technology.

Get in touch
  • Call us
    Call us:

    UK: +44 (0)1908 273805

    USA: +1 (781) 352 3551

  • Other enquiries
    Email us:

    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Returns
    Returns:

    Material goods return form

  • Software release notification
    Software release notification
    service:

    Sign up

Returns

If you already have a support agreement in place with Aculab, please contact the support team directly.

Please complete this RMA request form if you wish to return a product that is still under warranty, but you do not have a support agreement.

Please note - we do not offer a repair service for out of warranty hardware.

Aculab offers an extended warranty for certain products. Please contact your Account Manager for details.

If you are returning a Prosody X PCIe card, please view this short instructional video to find out the most secure way to package the card.

  1. First name*
    Please let us know your name.
  2. Last name*
    Invalid Input
  3. Business email*
    Please let us know your email address.
  4. Phone*
    Invalid Input
  5. Company*
    Invalid Input
  6. Street*
    Invalid Input
  7. City*
    Invalid Input
  8. ZIP/Postal code*
    Invalid Input
  9. Country*
    Invalid Input
  10. Return item name*
    Invalid Input
  11. Return item serial number*
    Invalid Input
  12. Reason for return*

    0/255

    Invalid Input
  13. Invalid Input
  14. Please show you are not a robot*
    Invalid Input

  15. By clicking submit, you acknowledge Aculab will store and process the personal information provided under legitimate interest. For more information about how we process your data, please see our Privacy policy

Software release notification service form
  1. Please subscribe to our email notification service to make sure you don't miss important announcements on new media processing and signalling software releases. We use this email mechanism solely for the purposes of informing customers of new software components and bugfix releases. A separate newsletter is used to send similar information to Aculab Cloud users.
  2. First name*
    Please let us know your name.
  3. Last name*
    Invalid Input
  4. Company*
    Invalid Input
  5. Business email*
    Please let us know your email address.
  6. Please show you are not a robot*
    Invalid Input
  7. Invalid Input

  8. By clicking subscribe, you acknowledge Aculab will store and process the personal information provided under legitimate interest. For more information about how we process your data, please see our Privacy policy

  • Twitter
  • Linkedin
  • Facebook
  • Blog

Contact Aculab

+44 (0) 1908 273800 (UK)
+1 (781) 352 3550 (USA)

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Newsletter
  1. First name*
    Please let us know your name.
  2. Last name*
    Please let us know your last name.
  3. Business email*
    Please let us know your email address.
  4. Company*
    Invalid Input
  5. Product(s) interest






    Invalid Input
  6. Please show you are not a robot*
    Invalid Input

  7. By clicking submit, you acknowledge Aculab will store and process the personal information provided under legitimate interest. For more information about how we process your data, please see our Privacy policy

  9. Invalid Input
  1. A link to the webinar recording will be sent to your email address upon submission
  2. First name*
    Please let us know your name.
  3. Last name*
    Invalid Input
  4. Business email*
    Please let us know your email address.
  5. Phone
    Invalid Input
  6. Company*
    Invalid Input
  7. Please show you are not a robot*
    Invalid Input
  8. Invalid Input

  9. By clicking submit, you acknowledge Aculab will store and process the personal information provided under legitimate interest. For more information about how we process your data, please see our Privacy policy