By using the Aculab site, you agree with our use of cookies.

Expert help when you need it

Aculab offers a range of technical support contracts with a variety of service levels designed to meet the needs of all customers.

In addition, the Knowledge base is freely available to the entire Aculab user community, including existing and prospective customers. These are an important part of the Aculab technical support team’s service, providing an immediate and practical means of gaining support hints and tips on deploying Aculab’s technology.

  • Call us
  • Other enquiries
    Email us:

    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Returns
  • Software release notification
    Software release notification

    Sign up


If you already have a support agreement in place with Aculab, please contact the support team directly.

Please complete this RMA request form if you wish to return a product that is still under warranty, but you do not have a support agreement.

Please note - we do not offer a repair service for out of warranty hardware.

Aculab offers an extended warranty for certain products. Please contact your Account Manager for details.

If you are returning a Prosody X PCIe card, please view this short instructional video to find out the most secure way to package the card.

  1. First name*
    Please let us know your name.
  2. Last name*
    Invalid Input
  3. Business email*
    Please let us know your email address.
  4. Phone*
    Invalid Input
  5. Company*
    Invalid Input
  6. Street*
    Invalid Input
  7. City*
    Invalid Input
  8. ZIP/Postal code*
    Invalid Input
  9. Country*
    Invalid Input
  10. Return item name*
    Invalid Input
  11. Return item serial number*
    Invalid Input
  12. Reason for return*


    Invalid Input
  13. Invalid Input
  14. Please show you are not a robot*
    Invalid Input
  15. By clicking submit, you acknowledge Aculab will store and process the personal information provided under legitimate interest. For more information about how we process your data, please see our Privacy policy