• Privacy Policy

    Introduction

    Aculab respects the privacy of our customers and contacts who have expressed an interest in our products and services.

    Aculab will use personal information for account management, administration, technical support, marketing and providing user IDs and passwords for protected areas of Aculab’s website.

    Aculab will not rent, sell or share personal information with other organisations.

    Aculab will not retain personal information for longer than is necessary for the purpose for which it was collected.

    All email marketing/e-newsletters contain instructions for how to unsubscribe.

    Emails and any files transmitted with them by Aculab are confidential and are intended solely for the use of the individual or entity to which they are addressed. Email communications represent the originator’s personal views and opinions, which do not necessarily reflect those of Aculab. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received the email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited.

    The anti-virus software used by Aculab is updated regularly in an effort to minimise the possibility of viruses infecting our systems. However, you should be aware that there is no absolute guarantee that any files attached to Aculab emails are virus free.

    How we use your information

    This privacy notice tells you what to expect when Aculab collects personal information. It applies to information we collect about:

    • Visitors to our websites;
    • People who use the Aculab Cloud console and licensing portal
    • People who subscribe to our e-newsletter service
    • People who email us
    • People who use our live chat service
    • Job applicants and current or former employees

    Visitors to our websites

    When someone visits www.aculab.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

    People who use the Aculab Cloud console and licensing portal

    We collect data from you when you set up an account on Aculab Cloud, such as your name, company, address, email address, and billing information. We use that data to communicate with you about your account or the health of the service and to bill you for using the services.

    For users with accounts on the Aculab licensing portal, we collect information such as name, email address and company. We use that data to communicate with you about your software licences, about new licensing system features, about your account, or the health of the licensing system.

    People who subscribe to our e-newsletter service

    We use a third-party provider, MailChimp, to deliver various e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice here.

    People who email us

    Any email sent to Aculab directly or via a website form, including any attachments, may be monitored and used by us for reasons of security and for monitoring. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

    People who use our LiveChat service

    We use a third-party provider, LiveChat, Inc., to supply and support our LiveChat service, which we use to handle customer enquiries in real time.
    If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will not be shared with any other organisations. You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end. To read more about LiveChat, Inc., you can view their privacy policy here.

    Job applicants and employees

    When individuals apply to work at Aculab, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law. Once a person has taken up employment with Aculab, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Aculab has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

    Customer Relationship Management system (CRM)

    Aculab uses a customer relationship management platform to helps us manage our engagement activities with customers, suppliers and prospective leads.

    The data we collect on our CRM

    Aculab collects:

    • The name of your organisation including your parent department or organisation, if applicable
    • Your organisation’s type, address, site, website and number of employees
    • Your name, role and contact details, such as email address and phone number
    • Details of meetings, phone calls, emails, agendas, outcomes, actions, minutes and other documents
    • Questions, comments, queries or feedback from engagement activities

    Why we collect your data

    Aculab collects this data to help us:

    • Track our engagement activity with you and your organisation
    • Ensure our contact details are up to date
    • Develop a comprehensive view of our engagement activity with you and your organisation
    • Avoid duplicating meetings or communications
    • Understand and analyse the type and quality of our engagement activity with you and your organisation so we can improve it
    • Respond to any actions, questions, feedback or queries that you’ve raised with us

    How long we keep your data

    Aculab keeps your data for as long as we are engaged with you and your organisation. Aculab regularly reviews the data we hold to ensure that it’s accurate. Once an engagement closes, or when we no longer need that data, we will remove it from our CRM platform.

    Your permission or option to opt-out

    Aculab needs to manage its engagement activities properly to provide an effective service. By engaging with Aculab, you agree to let us use your information as set out in this privacy policy.

    The data we collect will not be resold or used for any non-Aculab commercial marketing purposes. Email This email address is being protected from spambots. You need JavaScript enabled to view it. to opt-out of the processing described in this privacy policy or find out more about how we use our CRM.

    Complaints or queries

    Aculab tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

    Access to personal information

    Aculab tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the current UK and EU data protection legislation. If we do hold information about you we will:

    • Give you a description of it
    • Tell you why we are holding it
    • Tell you who it could be disclosed to
    • Let you have a copy of the information in an intelligible form

    To make a request to Aculab for any personal information we may hold you need to put the request in writing to the address provided below. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us using the details below.

    Changes to this privacy notice

    We keep our privacy notice under regular review. This privacy notice was last updated on 20th November 2017.

    How to contact us

    If you want to request information about our privacy policy you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to:

    Aculab
    Lakeside
    2 Bramley Road
    Milton Keynes
    MK1 1PT
    United Kingdom

  • Cookie Policy

    What are cookies?

    A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s computer. It is generated by a web page server (which is basically the computer that operates the web site) and can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tells a web site when the user has returned.

    Cookies can’t harm your computer and we don’t store any personally identifiable information about you on any of our cookies.

    Why do we use cookies on Aculab.com?

    Aculab uses two types of cookies: cookies set by Aculab and cookies set by third parties (i.e. other websites or services).

    Aculab’s cookies enable us to keep you signed in to your account throughout your visit and to tailor the information displayed on the site.

    We also use third party cookies to help deliver relevant products and advertising both on Aculab.com and on other websites, to integrate content with social networks, such as Facebook and Google+, and to better understand how the features and functions of the site are used in order that we can improve our service.

    If you would like more information about the cookies we use, as well as details on how to opt-out, please see below.

    What cookies do we use on Aculab.com?

    Below is a list of the main cookies set by Aculab.com, and what each is used for:

    Cookie namePurpose
    Livechat (lc_window_state, _livechat_lastvisit, _lc_visitor_id) These cookies are used by the live chat software installed on the site.
    PHPSESSID This is the identifier to your current session in PHP. Fundamental to the sites function.

    Cookies set by third parties

    Aculab.com and cloud.aculab.com works with a number of third parties to provide services which help us to keep the website tailored to our users’ needs. Some of these partners use cookies to help them deliver these services. A list of third party cookies can be found below:

    Cookie namePurpose
    Google Analytics Google analytics collects statistical data about how you use Aculab.com. The information is used to track the performance of Aculab.com and to help us improve the service we offer to you. To reject or delete these cookies: http://www.google.com/intl/en/privacypolicy.html.
    Twitter If you use a ‘Tweet’ link on Aculab.com to share content on twitter, twitter sets a cookie to remember that you’ve already shared this information. To reject or delete these cookies:http://twitter.com/privacy.
    Google + If you use a ‘+1’ link on Aculab.com to share content on Google +, Google sets a cookie to remember that you’ve already shared this information. To reject or delete these cookies:http://www.google.co.uk/intl/en/policies/privacy/.
    Facebook If you use a ‘like’ or ‘send’ link on Aculab.com to share content on Facebook, Facebook sets a cookie to remember that you’ve already shared this information. To reject or delete these cookies: http://www.facebook.com/about/privacy/.

    How can I manage my cookies on Aculab.com?

    If you wish to stop accepting cookies, you can do so through the Privacy Settings option in your browser.

    To delete all cookies stored by Aculab.com for your browser, please view the help menu on the menu bar of your browsers. This will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.