Informizely customer feedback surveys

 

  • Cloud Software

    Aculab Cloud software downloads are available from the Cloud console once you have signed up and logged in.

  • Licence activation

    Prosody S, dual redundant SIP and SIGTRAN software require licences for activation. These licences can be purchased through your Account Manager.

    The licensing process flowchart describes the steps required to obtain and activate a licence.

    For help with the new licensing process, read the New Licensing quickstart guide.

    Video training is also available for the new licensing scheme.

    For help with the legacy licensing process, this FAQ item gives further information Legacy licensing quickstart guide.

  • Aculab Installation Tool (AIT)

    Drivers and software for Aculab’s non-cloud enabling technologies are downloaded and installed onto a system using the AIT.

    Aculab Installation Tool (AIT)

    For Aculab 6.7 drivers we support Windows Server 2008 R2 64-bit, Windows Server 2012 R2, and Windows Server 2016.

    For Aculab 6.6 drivers we support Windows Server 2008 R2 64-bit, Windows Server 2012 R2, and Windows 7 32/64-bit systems.

    If your solution requires the use of codecs, please read Codecs.

    If your solution requires the use of 'Strong Encryption', please read this Customer Notice.

    To be kept in the loop when we release new versions of media processing and signalling software, sign up to our notification service via the main support page. You can also view previous release notifications in our knowledge base.

    Aculab Licensing Tool (ALT)

    When a new style licence needs to be installed onto a target server that is NOT connected to the internet, you will need the ALT.

    Aculab Licensing Tool (ALT) screen

    For Aculab 6.7 drivers we support Windows Server 2008 R2 64-bit, Windows Server 2012 R2, and Windows Server 2016.

    For Aculab 6.6 drivers we support Windows Server 2008 R2 64-bit, Windows Server 2012 R2, and Windows 7 32/64-bit systems.

  • Aculab Installation Tool (AIT)

    Drivers and software for Aculab’s non-cloud enabling technologies are downloaded and installed onto a system using the AIT.

    Aculab Installation Tool (AIT)

    For Aculab 6.7 drivers we support Linux 64-bit distributions running v3 and v4 kernels.

    For Aculab 6.6 drivers we support Linux 32/64-bit distributions running v2.6 and v3 kernels.

    We test on a shortlist of Linux distributions; where particular problems arise with certain distributions or versions of distributions we try to resolve on a best endeavours basis.

    If your solution requires the use of codecs, please read Codecs.

    If your solution requires the use of 'Strong Encryption', please read this Customer Notice.

    To be kept in the loop when we release new versions of media processing and signalling software, sign up to our notification service via the main support page. You can also view previous release notifications in our knowledge base.

    Aculab Licensing Tool (ALT)

    When a new style licence needs to be installed onto a target server that is NOT connected to the internet, you will need the ALT.

    Aculab Licensing Tool (ALT) screen

    For Aculab 6.7 drivers we support Linux 64-bit distributions running v3 and v4 kernels.

    For Aculab 6.6 drivers we support Linux 32/64-bit distributions running v2.6 and v3 kernels.

    We test on a shortlist of Linux distributions; where particular problems arise with certain distributions or versions of distributions we try to resolve on a best endeavours basis.

  • ApplianX tools & downloads

    ApplianX tools & downloads