Expert help when you need it

Aculab offers a range of technical support contracts with a variety of service levels designed to meet the needs of all customers.

In addition, the Knowledge base is freely available to the entire Aculab user community, including existing and prospective customers. These are an important part of the Aculab technical support team’s service, providing an immediate and practical means of gaining support hints and tips on deploying Aculab’s technology.

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Returns

If you already have a support agreement in place with Aculab, please contact the support team directly.

Please complete this RMA request form if you wish to return a product that is still under warranty, but you do not have a support agreement.

Please note - we do not offer a repair service for out of warranty hardware.

Aculab offers an extended warranty for certain products. Please contact your Account Manager for details.

If you are returning a Prosody X PCIe card, please view this short instructional video to find out the most secure way to package the card.

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Software release notification service

Please subscribe to our email notification service to make sure you don't miss important announcements on new media processing and signalling software releases. We use this email mechanism solely for the purposes of informing customers of new software components and bugfix releases. A separate newsletter is used to send similar information to Aculab Cloud users.

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