Informizely customer feedback surveys
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  • Cloud voice, SMS and fax

    Create powerful apps with simple, high-level APIs

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  • Voice biometrics

    Add enhanced security and user convenience with biometric voice authentication to your customer contact apps
     

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  • Gateways

    For IP and TDM interworking, protocol conversion and more
     

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  • Telephony hardware and software

    Reliable, deployment proven technology for a wide range of enterprise and telco grade telecom applications
     

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Aculab,
trusted by…

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  • NHS
  • Network Rail
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  • Aculab Cloud customer stories

    eClinicalWorks –
    patient management
    and advisory

    eClinicalWorks used Aculab Cloud to enhance their industry leading, cloud-based platform by offering integrated messaging services to hospitals, practices, and correctional health services. Aculab’s VoIP, text-to-speech, SMS, and fax features were used to automatically send appointment reminders, lab results, and more, enhancing efficiency and patient care.

    • Offer hosted messaging services to ambulatory groups, hospitals, practices and correctional health services.
    • Use VoIP, voice, text-to-speech, SMS and fax for appointment reminders, lab results and health alerts etc.
    • Enable efficiency improvements and enhanced patient care through self-service appointment confirmations.
  • Aculab Cloud customer stories

    VIRTUATel –
    cloud-based telephony and SMS

    Aculab’s software provided all essential features needed by VIRTUATel, enabling it to further present voice and messaging led survey options to its customers. API enabled capabilities used by VIRTUATel include: voice playback; text-to-speech; call recording; call-back; call progress; DTMF handling; SMS and two-factor authentication.

    • VIRTUATel was able to realise its ambitions by expanding its multi-lingual feedback solution into the wider global market.
    • VIRTUATel now enables its clients to conduct surveys across every touchpoint, by offering surveys via the telephone, SMS and online.
    • VIRTUATel can offer all multiple customer contact channels in a single solution.
  • Aculab Cloud customer stories

    Alert Solutions –
    cloud-based voice
    broadcast

    Alert Solutions’ previous internal voice broadcasting systems were limited in capacity, but with Aculab Cloud they are now able to consistently handle a much higher workload and benefit from the ability to quickly develop and deploy a stable and scalable system.

    • Alert Solutions was able to benfit from greater scalability, being able to ramp up to thousands of simultaneous calls, on-demand.
    • Using Aculab Cloud enabled Alert Solutions to achieve faster time to market and quicker return on investment from its new solution.
    • Alert Solutions was able to shed its dependency on hardware and cumbersome third party software by using Aculab Cloud.
  • Aculab Cloud customer stories

    BeQuick Software – cloud-based IVR

    With a blossoming new era of wireless prepaid systems, BeQuick was looking for a VoIP solution that was reliable, scalable and flexible, and that could be brought to market quickly. Above all, BeQuick wanted to gain a cost-effective means of supplying a scalable IVR solution to allow its MVNOs’ customers to activate their new phones, check their balances and pay bills.

    • BeQuick now benefits from a cost-effective multipurpose IVR solution, thanks to Aculab Cloud.
    • Aculab Cloud enabled BeQuik to move away from its existing IVR platform, which suffered from inflexibility and ever increasing costs.
    • BeQuick’s customers now benefit from being able to create outbound call lists using their own criteria, and easily set up call campaigns.

Aculab -
Decades of innovation

For nearly 40 years, Aculab has been providing a range of essential telecoms products to the global communications market. Our technology is used to deliver voice, fax and data solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none.

  • experience

    Experience

    Over 1000 customers, in more than 80 countries rely on Aculab’s industry leading technology.

  • expertise

    Expertise

    Companies worldwide have adopted our technology for a wide variety of business critical services and solutions.

  • partnership

    Partnership

    Aculab’s expertise helps it's customers to revolutionise the way enterprises and consumers interact and communicate.

The Aculab blog

News, views and industry insights from Aculab

  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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  • Improved Aculab Cloud documentation and a new console

    We’ve been busy in the background recently at Aculab with a major website refresh. Aculab has evolved over decades (40 years this year!) from a vendor supplying hardware to a much more software-centric product company. We still sell telecom gateways extensively, but nowadays the bulk of our enabling technology business is software, and in particular our communications platform-as-a-service (CPaaS) product, Aculab Cloud.

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  • Interoperability is predictable

    Way back in 2007, while presenting a seminar in Prague, someone asked me for my prediction on when SS7 would no longer be in use. My answer was suitably vague, but something on the lines of, “at least 10 to 15 years.” Ten years on, I wasn’t wrong. Still, I may not be right. SS7 is showing its age, but it’s not about to draw its pension just yet.

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  • Fax is not yet dead

    You might think that fax would be as extinct as the Martinique Parrot. That parrot vanished in the 17th Century. Fax was invented two hundred years later, by the Scottish clockmaker, Alexander Bain. It took a while though, until the late 20th Century, for facsimile machines to become popular. However, if the lack of commentary by the majority of today’s technology observers is anything to go by, you’d be forgiven for thinking it too had died out. The truth is that it remains extant, and it shows little sign of going the way of the Martinique.

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  • “Daoruni gimi, Ionos Sonaro.” *

    Languages, eh; who would have thought that in the 21st Century there would still be so much diversity?

    In Westeros, in the world of George R. R. Martin’s epic Game of Thrones, there are spoken only two major languages – the Old Tongue and the Common Tongue. But what about computer languages?

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