Informizely customer feedback surveys
By using the Aculab site, you agree with our use of cookies.
Cookie policy

 

 

  •  

     

    Voice biometrics

    Add enhanced security and user convenience with biometric voice authentication to your customer contact apps

       Find out more    Try the demo

  •  

     

    Communications Platform as a Service

    Powerful, programmable voice, SMS and fax with simple, high-level APIs.

    Find out more

  •  

     

    Gateways

    For IP and TDM interworking, protocol conversion and more
     

    Find out more

  •  

     

    Media processing

    Reliable, deployment proven technology for a wide range of enterprise and telco grade telecom applications
     

    Find out more

Enabling global technologies

Backed by a team of highly experienced engineers, Aculab empowers communication system developers around the World. In collaboration with Google and Amazon, we provide services, systems and software, already deployed in over 80 countries worldwide.

We use proprietary Artificial Intelligence (AI) together with hand-crafted algorithms designed and refined through extensive experience in the use of telecommunications "in the wild".

Build your applications on a platform you can trust.

  • Engineered by experts
    Engineered by experts

    Designed in-house by engineers with an in-depth understanding of telecoms

  • Deployed across the world
    Deployed across the world

    Used in enterprise and telco organisations including the military and emergency services

  • Honed over 40 years
    Decades of experience

    Huge knowledge base, vast feature sets available to developers

  • Reliable, robust, award-winning
    Reliable, robust, award-winning

    Engineered to last

Aculab,
trusted by…

  • Logo Bt
  • Logo Cisco
  • NHS
  • Network Rail
  • Logo Eclinicalworks

Aculab, Decades of innovation

For over 40 years, Aculab has been providing a range of essential telecoms products to the global communications market. Our technology is used to deliver voice, fax and data solutions for use within IP, PSTN and mobile networks – with performance levels that are second to none.

Read more
  • experience

    Experience

    Over 1000 customers, in more than 80 countries rely on Aculab’s industry leading technology.

  • expertise

    Expertise

    Companies worldwide have adopted our technology for a wide variety of business critical services and solutions.

  • partnership

    Partnership

    Aculab’s expertise helps its customers to revolutionise the way enterprises and consumers interact and communicate.

  • What our clients say

    IPI logo
    “Aculab’s VoiSentry is a best-in-class product that we are proud to have as part of our product ecosystem. VoiSentry removes the friction traditionally associated with the ID&V process by using an end user’s unique voiceprint as identification. Not only does this provide our clients with the highest level of security within their contact centres, but it also improves the overall customer experience through a faster and more natural ID&V process.”
    Steve Murray, Solutions Director at IPI
    VoiSentry

  • What our clients say

    I-Tel logo
    “Thanks to the automation of our system, with its integration of VoiSentry from Aculab, AIPo and other public bodies can be 100% sure of who clocked in. With voice stamping, everything is simple, transparent, and immediate, both for the employee and for the human resources department, which no longer has to process the stamping of badges.”
    Stefania Mancini, Technical Director, iTel
    VoiSentry

  • What our clients say

    Bequick logo
    “Aculab's straightforward Cloud API allowed us to rapidly develop a scalable, reliable telephony platform to better meet our clients' messaging needs.”
    Adam Johnston, BeQuick Software
    Aculab Cloud

  • What our clients say

    Alert solution logo
    “The Aculab Cloud service provided my company with the ability to quickly develop and deploy a stable and scalable voice broadcasting system.”
    Andrew Maillet, Alert Solutions
    Aculab Cloud

  • What our clients say

    eClinicalworks logo
    “We were looking for a messaging platform that could handle the volume and short call set-up times we needed, and we found the ideal solution from Aculab.”
    Sidd Shah, eClinicalWorks
    Aculab Cloud

  • What our clients say

    Syntec logo
    “The Aculab ApplianX AP Gateway is a great piece of kit allowing one to combine the VoIP/ISDN features of the gateway with a powerful VM instance, allowing bespoke facilities to be provided all in one box. Very useful in the often met environment where rack space is at a premium.”
    James Campbell, Operations Director, Syntech
    ApplianX

  • What our clients say

    Algar logo
    “The ApplianX can do various TDM to VoIP conversions and is easy to configure; with responsive support and development teams it has been an invaluable tool in helping us bridge the decades.”
    Peter Cleveland, Head of Infrastructure, Addenbrooke’s Hospital
    ApplianX

  • What our clients say

    BT logo
    “When we needed a totally reliable and mission critical connection device at Goonhilly that would also give us good visibility of any problems, Aculab’s GroomerII was the natural choice.”
    Andy Dennis, Technical Expert/Team Leader for IP & Messaging Systems of BT Ignite
    Giii

  • What our clients say

    Paytel logo
    “Aculab was very quick to understand our requirements and make the changes we needed to get our development effort underway. The ongoing consultation and support from Aculab was a tremendous asset.”
    David Orr, PayTel Software
    ProsodyS

  • What our clients say

    Future technologies logo
    “The Prosody X platform is extremely flexible, giving us a number of options to build solutions to our customers’ specifications.”
    Owais Ali Shah, CTO Future Technologies
    ProsodyS

The Aculab blog

News, views and industry insights from Aculab

  • The seven realms of Broadcast Messaging

    Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling to meet demand. Find out what makes Aculab Cloud such a natural choice for voice and SMS broadcast messaging, and how other customers are already reaping the benefits from using Aculab's CPaaS platform.

    Read more

  • The technology working behind the scenes to support emergency services networks

    Now more than ever, telecoms infrastructures play a vital role in supporting the health of our communities. Behind the scenes, networking technologies are working to keep the lines of communications open between emergency services and those in need.

    A recent example from the Lombardy region of Italy highlights a typical scenario:

    Read more

  • What’s wrong with Knowledge-Based Authentication (KBA)?

    For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the explosion in the number of contact centres, this approach is close to breaking point. Nobody in the modern world can be expected to remember all of the passwords they need to securely access all their services.

    Read more

  • It’s voice biometrics, not rocket science

    The concept of biometric speaker identification or verification may, at one stage, have seemed like a technical nightmare. The reality is somewhat different. All the sophisticated algorithms and voice processing have already been developed; deploying the application is actually the simple part.

    Read more

  • Multi-lingual speech recognition now supported on Aculab Cloud

    We’re listening – what would you like to do today?

    A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

    Read more

  • Twitter
  • Linkedin
  • Facebook
  • Blog

Contact Aculab

+44 (0) 1908 273800 (UK)
+1 (781) 352 3550 (USA)

This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Subscribe to our mailing list

* indicates required