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Catch up with the latest news

 Addition of Aculab’s VoiSentry system improves authentication process

PRESS RELEASE: 31 March 2020 – Milton Keynes, UK –  Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems, is pleased to announce its partnership with a leading UK contact-centre-as-a-service (CCaaS) provider.

 VoiSentry now includes speaker identification and detailed presentation attack detection

PRESS RELEASE: 30 March 2020 – Milton Keynes, UK – Aculab, a global provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest version of its voice biometric system, VoiSentry.

This release introduces a speaker identification capability that can be used in applications ranging from fraud and nuisance call interception to frictionless access. VoiSentry’s presentation attack detection (PAD) functionality has also been extended: during verification, VoiSentry categorises any suspected presentation attack according to the technology employed (along the lines of the FIDO specifications).

The Call & Contact Centre Expo at the ExCeL in London has been rescheduled from March to September 2020. This is due to the increase in international travel restrictions related to the COVID-19 Coronavirus.

The event will now take place on Tuesday the 15th and Wednesday the 16th of September. We will be exhibiting at stand 2274and you could be there too!

Click here and get your free tickets today.

 Addition of VoiSentry biometric engine into IPI product suite eases identity and verification process

09 January 2019, Milton Keynes, UK – IPI, the digital contact centre specialist, announced it is partnering with Aculab, a leading provider of telephony hardware and software.The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process in the contact centre.

 2019 WRoCAH AHRC Collaborative Doctoral Award (CDA) outcome

27 June 2019, Milton Keynes, UK – Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. 

The Aculab blog

News, views and industry insights from Aculab

  • Multi-lingual speech recognition now supported on Aculab Cloud

    We’re listening – what would you like to do today?

    A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

    Read more

  • How to leverage voice biometrics to boost the value of your solutions

    The regulatory landscape and the cost of fraud are making organizations increasingly aware of the need for strong authentication, and what that means.

    Biometrics are being adopted by organizations across a broad range of verticals to secure the voice channel. In many cases, however, how to take full advantage of voice biometrics is not clear to either the organization implementing the technology for the first time, or the OEMs and system integrators who are delivering it.

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  • Jail time for biometrics

    The people who work in the Broadville Retention Centre, a temporary home for semi-retired hoodlums, love working there. The centre in south-west London, England, has views of flightpaths from Heathrow Airport; sights evocative of the freedom temporarily denied its residents. Workers at the centre on the other hand enjoy freedom of movement, not only in coming and going according to their shift patterns, but also within the building complex.

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  • Aculab Cloud and the EU GDPR

    The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.

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  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

    Read more