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The latest from Aculab:

Our Product Manager for Aculab Cloud, Mark Luckin, introduces and invites you to the upcoming webinar on the topic of broadcast messaging.

Find out about the key features of Aculab Cloud that have been specifically designed to give your system an edge in both call handling and throughput.

To book your spot, register here for the 6th October, or here for the 7th October.

If you need to send a similar message to a large group by voice for maximum impact, or by SMS for minimum interruption, a cloud-based broadcast messaging system could be the ideal solution.

Aculab will be hosting the next informative webinar, titled “The benefits of broadcast messaging” on the 6th of October 2020 at 3pm (BST) and the 7th of October at 6pm (BST).

To book your spot, register here for the 6th October, or here for the 7th October.

The Call & Contact Centre Expo at the ExCeL in London has been rescheduled from September to November 2020. The move follows event organisers closely monitoring government Coronavirus guidance along with feedback received from stakeholders and customers.

The event will now take place on Tuesday the 10th and Wednesday the 11th of November. We will be exhibiting at stand 2274and you could be there too!

Click here to get your free tickets today.

Nomidio bolsters multi-factor Identity-as-a-Service with Aculab's VoiSentry technology for voice authentication

PRESS RELEASE: 16 July 2020, UK – Remote identity has been thrown into the spotlight by the Covid-19 pandemic as significantly more people have been forced to access digital services remotely. In fact, according to Nomidio’s State of Identity 2020 research, an additional 3.5 million Brits proved their identity digitally for the first time during lockdown. It’s against this backdrop that Nomidio has enhanced its cloud-based Identity-as-a-Service (IDaaS) offering with the integration of VoiSentry, a leading voice biometrics engine. 

Route One Connect Ltd partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio

PRESS RELEASE: 30 June 2020, UK – Route One Connect, a specialist in delivering exceptional customer experiences for contact centres using Amazon Connect and the wider AWS ecosystem, is pleased to announce its partnership with Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems.

Addition of Aculab’s VoiSentry system improves authentication process

PRESS RELEASE: 31 March 2020 – Milton Keynes, UK –  Aculab, a global provider of API-driven advanced speech and signal processing technologies for telecoms-related, automated interactive systems, is pleased to announce its partnership with a leading UK contact-centre-as-a-service (CCaaS) provider.

The Aculab blog

News, views and industry insights from Aculab

  • The seven realms of Broadcast Messaging

    Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling to meet demand. Find out what makes Aculab Cloud such a natural choice for voice and SMS broadcast messaging, and how other customers are already reaping the benefits from using Aculab's CPaaS platform.

    Read more

  • The technology working behind the scenes to support emergency services networks

    Now more than ever, telecoms infrastructures play a vital role in supporting the health of our communities. Behind the scenes, networking technologies are working to keep the lines of communications open between emergency services and those in need.

    A recent example from the Lombardy region of Italy highlights a typical scenario:

    Read more

  • What’s wrong with Knowledge-Based Authentication (KBA)?

    For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the explosion in the number of contact centres, this approach is close to breaking point. Nobody in the modern world can be expected to remember all of the passwords they need to securely access all their services.

    Read more

  • It’s voice biometrics, not rocket science

    The concept of biometric speaker identification or verification may, at one stage, have seemed like a technical nightmare. The reality is somewhat different. All the sophisticated algorithms and voice processing have already been developed; deploying the application is actually the simple part.

    Read more

  • Multi-lingual speech recognition now supported on Aculab Cloud

    We’re listening – what would you like to do today?

    A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

    Read more