Voice biometrics system is compatible with key Avaya IX™ Contact Center solutions
VoiSentry helps business users mitigate fraud risks and enhance the customer experience
17 June 2019, Milton Keynes, UK — Aculab, a leading provider of advanced speech technology systems, today announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.
Aculab will host a live webinar about voice biometrics, featuring Matt Smallman, co-founder of SymNex Consulting.
By integrating voice biometrics into your end user solutions, your customers will benefit from a compelling ROI, reduced fraud risk, and improved customer experience. To find out more, and for access to the VoiSentry test facility read more or register here.
We’re listening – what would you like to do today?
A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.
The regulatory landscape and the cost of fraud are making organizations increasingly aware of the need for strong authentication, and what that means.
Biometrics are being adopted by organizations across a broad range of verticals to secure the voice channel. In many cases, however, how to take full advantage of voice biometrics is not clear to either the organization implementing the technology for the first time, or the OEMs and system integrators who are delivering it.
The people who work in the Broadville Retention Centre, a temporary home for semi-retired hoodlums, love working there. The centre in south-west London, England, has views of flightpaths from Heathrow Airport; sights evocative of the freedom temporarily denied its residents. Workers at the centre on the other hand enjoy freedom of movement, not only in coming and going according to their shift patterns, but also within the building complex.
The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.
Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.