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The latest from Aculab:

Our Product Manager for Aculab Cloud, Mark Luckin, introduces and invites you to the upcoming webinar on the topic of broadcast messaging.

Find out about the key features of Aculab Cloud that have been specifically designed to give your system an edge in both call handling and throughput.

To book your spot, register here for the 6th October, or here for the 7th October.

VoiSentry now includes speaker identification and detailed presentation attack detection

PRESS RELEASE: 30 March 2020 – Milton Keynes, UK – Aculab, a global provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest version of its voice biometric system, VoiSentry.

This release introduces a speaker identification capability that can be used in applications ranging from fraud and nuisance call interception to frictionless access. VoiSentry’s presentation attack detection (PAD) functionality has also been extended: during verification, VoiSentry categorises any suspected presentation attack according to the technology employed (along the lines of the FIDO specifications).

Addition of VoiSentry biometric engine into IPI product suite eases identity and verification process

09 January 2019, Milton Keynes, UK – IPI, the digital contact centre specialist, announced it is partnering with Aculab, a leading provider of telephony hardware and software.The collaboration will integrate Aculab’s VoiSentry voice biometric system into IPI’s speech recognition applications to reduce the friction experienced during the identity and verification process in the contact centre.

2019 WRoCAH AHRC Collaborative Doctoral Award (CDA) outcome

27 June 2019, Milton Keynes, UK – Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. 

  • Voice biometrics system is compatible with key Avaya IX™ Contact Center solutions
  • VoiSentry helps business users mitigate fraud risks and enhance the customer experience

17 June 2019, Milton Keynes, UK — Aculab, a leading provider of advanced speech technology systems, today announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

Aculab will host a live webinar about voice biometrics, featuring Matt Smallman, co-founder of SymNex Consulting. 

By integrating voice biometrics into your end user solutions, your customers will benefit from a compelling ROI, reduced fraud risk, and improved customer experience. To find out more, and for access to the VoiSentry test facility read more or register here.

The Aculab blog

News, views and industry insights from Aculab

  • The seven realms of Broadcast Messaging

    Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling to meet demand. Find out what makes Aculab Cloud such a natural choice for voice and SMS broadcast messaging, and how other customers are already reaping the benefits from using Aculab's CPaaS platform.

    Read more

  • The technology working behind the scenes to support emergency services networks

    Now more than ever, telecoms infrastructures play a vital role in supporting the health of our communities. Behind the scenes, networking technologies are working to keep the lines of communications open between emergency services and those in need.

    A recent example from the Lombardy region of Italy highlights a typical scenario:

    Read more

  • What’s wrong with Knowledge-Based Authentication (KBA)?

    For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the explosion in the number of contact centres, this approach is close to breaking point. Nobody in the modern world can be expected to remember all of the passwords they need to securely access all their services.

    Read more

  • It’s voice biometrics, not rocket science

    The concept of biometric speaker identification or verification may, at one stage, have seemed like a technical nightmare. The reality is somewhat different. All the sophisticated algorithms and voice processing have already been developed; deploying the application is actually the simple part.

    Read more

  • Multi-lingual speech recognition now supported on Aculab Cloud

    We’re listening – what would you like to do today?

    A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work in such places, but because they first had to get past the IVR system put in place to direct the call. Press 1 for support, 2 for sales, 3 if you know the extension of the person you wish to speak to.…and so on, and so on. We quickly realised that many of these systems would let you bypass the IVR menu and get to a real person if we pressed ‘0’.

    Read more