2014

Contact centre technologies – Issue six

Hello, from Aculab call central. In this post, the sixth of several more, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve ... Read more

Contact centre technologies – Issue five

Hello, from Aculab call central. In this post, the fifth of a few, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve got a q... Read more

Contact centre technologies – Issue four

Hello, from Aculab call central. In this post, the fourth of a few more, I’ll continue delving into the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, ... Read more

Contact centre technologies – Issue three

Hello, from Aculab call central. In this post, the third of these, I’ll be taking a closer look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, i... Read more

Contact centre technologies – Issue two

Hello, from Aculab call central. In this post, the second of several, I’ll be taking a further look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it belo... Read more

Contact centre technologies – Issue one

Hello, from Aculab call central. My name is Joeb Logger and in this post, the first of a few, I’ll be looking at the technology used in contact centres. If you’ve got a question, you’re welcome to po... Read more

Spending is saving!

Spending money on gateways can protect your VoIP migration budget. Any competent financial advisor will be able to illustrate how you can spend to save, but when it comes to funding your migration to... Read more

Alas poor PSTN, I knew him well

The PSTN was given the last rites many years ago and yet, it’s still around. I’ve lost count of the number of times I’ve been asked when we will see the last of SS7. What were standard predictions – 5... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

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  • 3 Ways to Reduce Carbon Emissions with Cloud Communications

    As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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  • The Battle Against Wildfires

    Wildfires (or forest fires) are happening more and often every year. While it is true that wildfires are a natural process, the frequency and intensity that we are starting to see year-on-year across the globe is concerning. Continue reading to find out how Aculab provides mission-critical infrastructure for emergency networks, to tackle high-risk situations such as wildfires.

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  • Reminder: The world is reopening (again)

    Appointment reminders provide a crucial service in the healthcare industry, find out how Aculab Cloud can help alleviate stress and take your communication to another level.

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  • How to choose a CPaaS Solution

    Identify your CPaaS needs in 3 simple steps using this simple guide, mistakes to avoid when choosing a CPaaS solution and why you need CPaaS for your business

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