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2014

Contact centre technologies – Issue six

Hello, from Aculab call central. In this post, the sixth of several more, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve ... Read more

Contact centre technologies – Issue five

Hello, from Aculab call central. In this post, the fifth of a few, I’ll continue delving into the scourge of abandoned calls in more detail, looking at reasons for call abandonment. If you’ve got a q... Read more

Contact centre technologies – Issue four

Hello, from Aculab call central. In this post, the fourth of a few more, I’ll continue delving into the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, ... Read more

Contact centre technologies – Issue three

Hello, from Aculab call central. In this post, the third of these, I’ll be taking a closer look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it below, i... Read more

Contact centre technologies – Issue two

Hello, from Aculab call central. In this post, the second of several, I’ll be taking a further look at the technology used in contact centres. If you’ve got a question, you’re welcome to post it belo... Read more

Contact centre technologies – Issue one

Hello, from Aculab call central. My name is Joeb Logger and in this post, the first of a few, I’ll be looking at the technology used in contact centres. If you’ve got a question, you’re welcome to po... Read more

Spending is saving!

Spending money on gateways can protect your VoIP migration budget. Any competent financial advisor will be able to illustrate how you can spend to save, but when it comes to funding your migration to... Read more

Alas poor PSTN, I knew him well

The PSTN was given the last rites many years ago and yet, it’s still around. I’ve lost count of the number of times I’ve been asked when we will see the last of SS7. What were standard predictions – 5... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • Jail time for biometrics

    The people who work in the Broadville Retention Centre, a temporary home for semi-retired hoodlums, love working there. The centre in south-west London, England, has views of flightpaths from Heathrow Airport; sights evocative of the freedom temporarily denied its residents. Workers at the centre on the other hand enjoy freedom of movement, not only in coming and going according to their shift patterns, but also within the building complex.

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  • Aculab Cloud and the EU GDPR

    The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.

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  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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  • Improved Aculab Cloud documentation and a new console

    We’ve been busy in the background recently at Aculab with a major website refresh. Aculab has evolved over decades (40 years this year!) from a vendor supplying hardware to a much more software-centric product company. We still sell telecom gateways extensively, but nowadays the bulk of our enabling technology business is software, and in particular our communications platform-as-a-service (CPaaS) product, Aculab Cloud.

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  • Interoperability is predictable

    Way back in 2007, while presenting a seminar in Prague, someone asked me for my prediction on when SS7 would no longer be in use. My answer was suitably vague, but something on the lines of, “at least 10 to 15 years.” Ten years on, I wasn’t wrong. Still, I may not be right. SS7 is showing its age, but it’s not about to draw its pension just yet.

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