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February 2015

Contact centre technologies – issue eight

Hello, from Aculab call central. In this post, the eighth of even more, I’ll summarise some of what I’ve covered in recent posts. You’re welcome to post any questions in the comments section below. ... Read more

Contact centre technologies – issue eleven

Hello, from Aculab call central. In this post, an eleventh even, I’ll look again at the benefits of diallers. You’re welcome to post any questions in the comments section below. In the last post, ... Read more

Contact centre technologies – issue ten

Hello, from Aculab call central. In this post, the tenth of tonnes, I’ll look at how the benefits of diallers and customer interaction solutions are viewed. You’re welcome to post any questions in th... Read more

Contact centre technologies – issue nine

Hello, from Aculab call central. In this post, the ninth of not a few, I’ll take a more general look at diallers and their uses. You’re welcome to post any questions in the comments section below. ... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • Jail time for biometrics

    The people who work in the Broadville Retention Centre, a temporary home for semi-retired hoodlums, love working there. The centre in south-west London, England, has views of flightpaths from Heathrow Airport; sights evocative of the freedom temporarily denied its residents. Workers at the centre on the other hand enjoy freedom of movement, not only in coming and going according to their shift patterns, but also within the building complex.

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  • Aculab Cloud and the EU GDPR

    The EU General Data Protection Regulation (GDPR) is important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU. This is a summary of what we have done to ensure the privacy and security of customer data on Aculab Cloud.

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  • Preparing to meet the EU GDPR rules with Aculab Cloud

    Firstly, lets establish what the GDPR is, and why it’s important to Aculab and its customers in the EU region, and also for our non-EU customers who use Aculab Cloud for their customers who reside in the EU.

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  • Improved Aculab Cloud documentation and a new console

    We’ve been busy in the background recently at Aculab with a major website refresh. Aculab has evolved over decades (40 years this year!) from a vendor supplying hardware to a much more software-centric product company. We still sell telecom gateways extensively, but nowadays the bulk of our enabling technology business is software, and in particular our communications platform-as-a-service (CPaaS) product, Aculab Cloud.

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  • Interoperability is predictable

    Way back in 2007, while presenting a seminar in Prague, someone asked me for my prediction on when SS7 would no longer be in use. My answer was suitably vague, but something on the lines of, “at least 10 to 15 years.” Ten years on, I wasn’t wrong. Still, I may not be right. SS7 is showing its age, but it’s not about to draw its pension just yet.

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