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March 2015

It’s comms, Jim, but not as we know it

People have been forecasting the demise of the PSTN for many years now; well over a decade. Of course, the trouble most product managers have in making such predictions is inaccuracy. It’s almost t... Read more

Contact centre technologies – issue twelve

Hello, from Aculab call central. In this post, the twelfth as a total, I’ll look at another aspect of contact centre technologies. You’re welcome to post any questions in the comments section below. ... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • How Aculab is helping me Kickstart my career

    Starting a new job can be one of the most stressful situations we encounter as adults.

    When you throw starting your very first job after leaving education into the mix, whilst in the middle of a pandemic, it is a hard call over whether the interview process or the first day was the most nerve-wracking.

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  • Why a Local Cloud is the right choice for secure cloud communications

    Maybe it’s time to rethink your view of what Cloud architecture means. Cloud use is cost effective, provides huge operational benefits, AND is able to be utilised in a secure way.

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  • When will telecom gateways be extinct?

    Within Aculab, we’re often discussing the general acceptance of VoIP and whether we’re any closer to the time when traditional TDM voice will disappear and ALL enterprise voice communications needs will be handled via IP connections rather than TDM E1 and T1 circuits.

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  • Turning the page in the story of cloud migration

    Technology, and especially communications technology, has surely become normalised in new and interesting ways. Take the amusing and gimmicky, where a fridge can text you when your water is cold, to the more usual everyday - where you can seamlessly contact and be contacted by your local authority or social housing agency. Such a service quickly and easily allows you to complete modern life’s admin, such as paying rent, and reporting problems to landlords.

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  • Are facemasks a problem for Voice Biometrics?

    Wearing a mask is now the primary way to limit the spread of coronavirus, and has been found to reduce the daily growth rate of reported infections in large scale populations by around 45%- but this raises a potential problem for voice biometric security.

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