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2019

How voice biometrics is transforming contact centre engagement

For many organisations, the contact centre is the nexus of customer engagement. Although the concept of “customer experience” is much broader, encompassing everything from promotion to post-purchase s... Read more

Time to check in on voice biometrics

The applications for biometric identity verification are many and varied. Some, like contact centre operations, are obvious. Others, not so much. Take time and attendance tracking for example. Voice b... Read more

Lies, damn lies and statistics

I’ve got a great product, but do I need to manufacture hype in order to sell it? There’s nothing wrong with using a little ‘artistic license’ to get an otherwise complex concept across, but you should... Read more

Applications for voice biometrics

In a digital age, the way we communicate, and authenticate, has implications for a wide range of business and consumer applications. The remote nature of most of our day-to-day communications means we... Read more

Multi-factor authentication and the PSD2

Over the past ten years we have seen identity theft and fraudulent account access become the primary motivators behind data theft and cyber-crime. If you haven’t been the direct victim of a fraudster ... Read more

Choosing your passphrase

If you have a speaker verification system (or plan to implement one) and haven’t decided on a passphrase yet, the following may be of interest.You’ve probably seen the advert where the little kid says... Read more

An introduction to voice biometrics

I know who I am, but can I prove it? A person’s identity sits at the very core of their existence. I don’t mean from a metaphysical point of view, but from an everyday, practical perspective.Our abili... Read more

The kiss of life for speaker authentication

I heard two people talking in the pub the other day. One asked, “what was the name of the person you first kissed?” I’d like to point out that I wasn’t eavesdropping; I just couldn’t help overhearing.... Read more

Making the most of voice biometrics

So, you’ve made the decision to invest in voice biometrics to help improve customer experience and mitigate the risk of fraud. How can you make the most of your investment?Step one is to have a robust... Read more

How to leverage voice biometrics to boost the value of your solutions

The regulatory landscape and the cost of fraud are making organizations increasingly aware of the need for strong authentication, and what that means. Biometrics are being adopted by organizations ac... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • The End of the PSTN in the US

    As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?

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  • Revolutionising the Landscape of Remote Authentication

    In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.

     

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  • Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

    Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

     

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  • 10 questions people are asking about The Big Switch Off

    With The Big Switch Off fast approaching, people naturally have questions and concerns ahead of the shutdown. The transition from conventional networks to digital technology is unavoidable in the fast-evolving world of telecommunications. In this blog, we address ten common questions people have about the Big PSTN Switch Off, shedding light on the topic and providing clarity.

     

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  • 3 Ways Your Business Can Benefit From a Communications Platform as a Service

    Acquiring a Communications Platform as a Service has become a very common trend for a variety of businesses in recent years. Even with AI and all the technological advancements that have been achieved, the world has come to realise that exceptional customer service is at the core of running and maintaining a successful business. So, we have identified a few ways in which a CPaaS could benefit your business!

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