2019

How voice biometrics is transforming contact centre engagement

For many organisations, the contact centre is the nexus of customer engagement. Although the concept of “customer experience” is much broader, encompassing everything from promotion to post-purchase s... Read more

Time to check in on voice biometrics

The applications for biometric identity verification are many and varied. Some, like contact centre operations, are obvious. Others, not so much. Take time and attendance tracking for example. Voice b... Read more

Lies, damn lies and statistics

I’ve got a great product, but do I need to manufacture hype in order to sell it? There’s nothing wrong with using a little ‘artistic license’ to get an otherwise complex concept across, but you should... Read more

Applications for voice biometrics

In a digital age, the way we communicate, and authenticate, has implications for a wide range of business and consumer applications. The remote nature of most of our day-to-day communications means we... Read more

Multi-factor authentication and the PSD2

Over the past ten years we have seen identity theft and fraudulent account access become the primary motivators behind data theft and cyber-crime. If you haven’t been the direct victim of a fraudster ... Read more

Choosing your passphrase

If you have a speaker verification system (or plan to implement one) and haven’t decided on a passphrase yet, the following may be of interest.You’ve probably seen the advert where the little kid says... Read more

An introduction to voice biometrics

I know who I am, but can I prove it? A person’s identity sits at the very core of their existence. I don’t mean from a metaphysical point of view, but from an everyday, practical perspective.Our abili... Read more

The kiss of life for speaker authentication

I heard two people talking in the pub the other day. One asked, “what was the name of the person you first kissed?” I’d like to point out that I wasn’t eavesdropping; I just couldn’t help overhearing.... Read more

Making the most of voice biometrics

So, you’ve made the decision to invest in voice biometrics to help improve customer experience and mitigate the risk of fraud. How can you make the most of your investment?Step one is to have a robust... Read more

How to leverage voice biometrics to boost the value of your solutions

The regulatory landscape and the cost of fraud are making organizations increasingly aware of the need for strong authentication, and what that means. Biometrics are being adopted by organizations ac... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

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  • 3 Ways to Reduce Carbon Emissions with Cloud Communications

    As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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  • The Battle Against Wildfires

    Wildfires (or forest fires) are happening more and often every year. While it is true that wildfires are a natural process, the frequency and intensity that we are starting to see year-on-year across the globe is concerning. Continue reading to find out how Aculab provides mission-critical infrastructure for emergency networks, to tackle high-risk situations such as wildfires.

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  • Reminder: The world is reopening (again)

    Appointment reminders provide a crucial service in the healthcare industry, find out how Aculab Cloud can help alleviate stress and take your communication to another level.

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  • How to choose a CPaaS Solution

    Identify your CPaaS needs in 3 simple steps using this simple guide, mistakes to avoid when choosing a CPaaS solution and why you need CPaaS for your business

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