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November 2019

How voice biometrics is transforming contact centre engagement

For many organisations, the contact centre is the nexus of customer engagement. Although the concept of “customer experience” is much broader, encompassing everything from promotion to post-purchase s... Read more

Time to check in on voice biometrics

The applications for biometric identity verification are many and varied. Some, like contact centre operations, are obvious. Others, not so much. Take time and attendance tracking for example. Voice b... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • How to: Reduce contact centre verification time by 80%

    Verification of identity has changed a lot over the years. As the world has shifted away from face-to-face interactions to phone and digital solutions, so has the way in which we identify and verify who we are.

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  • How Aculab helped me get my dream job

    Like many graduates, I recently completed my master’s degree and was struggling to find a job in relation to my field of study (technology).

    I spent several months applying to numerous roles, completing multiple application forms and undergoing various interviews.

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  • Reminder: The world is reopening

    Appointment reminders are critical to many industries around the world, now more than ever. From the crucial services to the downright fun, in the new world emerging from lockdown, we all need a little certainty in our lives.

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  • What’s ISO 27001 and why should your company implement it?

    As the risks associated with cyberattacks and data breaches continue to increase, information security has become a critical issue for every organisation. An effective approach should help defend against both external attacks and common internal threats such as accidental breaches and human error.

    ISO 27001 is the international standard that provides the specification for an information security management system (ISMS). This is a systematic approach consisting of people, processes and technology that helps you protect and manage all your organisations information through risk management.

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  • A Voice Biometrics system that works with non-verbal speakers

    What are the difficulties when accessing services over the telephone or online?

    As a non-verbal communicator, I’ve had a whole host of poor experiences with companies where I can’t service an account through my channel of choice since my Cerebral Palsy limits my ability to speak, as well as my manual dexterity.

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