November 2019

How voice biometrics is transforming contact centre engagement

For many organisations, the contact centre is the nexus of customer engagement. Although the concept of “customer experience” is much broader, encompassing everything from promotion to post-purchase s... Read more

Time to check in on voice biometrics

The applications for biometric identity verification are many and varied. Some, like contact centre operations, are obvious. Others, not so much. Take time and attendance tracking for example. Voice b... Read more

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