March 2020

Security in the contact centre

As you may have seen via the BBC recently, lax security within a contact centre environment can lead not only to customer accounts being compromised, but also to significant fines from regulatory orga... Read more

The question of accuracy in voice biometrics

When it comes to any form of identity verification, accuracy is a core measure of success. So, in respect to the accuracy of voice biometrics, what are people saying?A cursory review of vendor messagi... Read more

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The Aculab blog

News, views and industry insights from Aculab