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Aculab’s VoiSentry now rated “Avaya compliant”

  • Voice biometrics system is compatible with key Avaya IX™ Contact Center solutions
  • VoiSentry helps business users mitigate fraud risks and enhance the customer experience

17 June 2019, Milton Keynes, UK — Aculab, a leading provider of advanced speech technology systems, today announced that VoiSentry, its voice biometric speaker verification system, is compliant with key Avaya IX Contact Center solutions from Avaya (NYSE: AVYA), a global leader in solutions that enhance and simplify communications and collaboration.

VoiSentry helps businesses mitigate fraud risks, offering an automated, self-service solution for customer identity verification. More secure than PINs and passwords, voice biometrics offers additional advantages for the contact center, such as speed and convenience for callers, time and cost benefits (with a demonstrable ROI), and a means of brand differentiation that showcases proactive data security.

VoiSentry is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura® Experience Portal 7.2.1. 

Aculab is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.   

As a Technology Partner, Aculab is eligible to submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.   

Quotes:

“Membership in the Avaya DevConnect program is an undoubted benefit to our business customers, as it means they can easily, confidently and cost-effectively incorporate new technology developments, such as VoiSentry, our voice biometrics speaker verification system, into their Avaya-based solutions. Testing VoiSentry for compliance with the Avaya IX Contact Center component Avaya Aura® Experience Portal demonstrates our commitment to helping enterprise contact centers mitigate fraud risks, enhance the customer experience and generate productivity gains.

-- David Samuel, Managing Director, Aculab

“Technology partners like Aculab are helping Avaya customers move beyond PINs and passwords to maintain data security. With Aculab’s VoiSentry voice biometrics solution, business users have a cost-effective, self-service, alternative to agent-led identity verification.”

-- Eric Rossman, vice president, Partners, Developers & Alliances, Avaya


Additional Resources

www.devconnectmarketplace.com/marketplace/aculab 
www.avaya.com/devconnect

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.  For more information, please visit www.avaya.com.

About Aculab

Aculab is an innovative company that offers deployment proven technology for any telecoms related application. Its advanced speech and enabling technologies serve the evolving needs of automated and interactive systems, whether on-premise, data center hosted, or cloud-based.

Over 1000 customers in more than 80 countries worldwide, including developers, integrators, and solutions and service providers, have adopted Aculab’s technology for a wide variety of business-critical services and solutions.

Aculab offers development APIs for voice, advanced speech, data, fax and SMS, on hardware, software and cloud-based platforms, giving a choice between capital investment and cost-effective, ‘pay as you go’ alternatives.