Informizely customer feedback surveys
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  • Healthcare
  • Aculab Cloud is used extensively by US electronic health record (EHR) providers to provide voice, SMS and fax messaging.

    When protection and reliable delivery of confidential healthcare information such as patient records is your priority, make sure the system you choose is up to the task.

  • HIPAA-compliant communications network

    HIPAA-compliant communications network

    • Aculab Cloud has been HIPAA compliant since 2016.
    • In the USA, reluctance to sign a BAA should immediately throw up red flags when discussing terms with a potential CPaaS vendor.
    • We are prepared to sign BAAs, and our experience within the healthcare industry has tested and solidified Aculab Cloud as a trusted vendor to help you achieve HIPAA and HiTech compliance.
    • If you’re looking to deploy in other countries, but need to stick to similar rules when handling your customers' data, tell us and we'll be happy to discuss your requirements.
  • appointment reminder

    Reliable and timely appointment reminder delivery

    • Missed appointments waste time and reduce productivity. Voice and SMS reminders are a proven way to alleviate those issues, with the cost of the reminders being more than offset by the benefits.
    • Voice reminders have excellent penetration, particularly amongst the elderly who are less likely to own a mobile phone or use email.
    • Our text-to-speech, with its wide language coverage and some of the best quality voices available today, allows you to easily create high quality, intelligible messages customised for each recipient.
    • We already successfully deliver tens of millions of these reminders every month.
  • Avoid cross-border security concerns

    Avoid cross-border security concerns by keeping your data within a country or region

    • Wherever your company operates, keeping your customers' data within region is simple with Aculab Cloud. If we already have a public cloud in your region, that's great. If not, let us know where you'd like your data kept and we'll be happy to discuss your requirements.
    • Aculab Cloud runs on Amazon Web Services (AWS). We can run a cloud in any region where they AWS have a compute and storage presence. The customer data you write to an Aculab Cloud stays in the Amazon region where the cloud runs - we do not copy it anywhere else unless you ask us to.
  • Simple integration

    Simple integration into your existing systems

    Want to bring your own voice carrier? No problem.
    • Existing relationships with your carriers give you peace of mind for performance and reliability. Bring your own carriers with you to Aculab Cloud and continue to enjoy your existing call rates.
  • custom solutions

    Something missing?

    Need custom features? Just ask...
    • As your business needs change, what you need from Aculab Cloud might change too. We're not too big to care so, if you suggest changes to us, we're more likely to listen. We’ll help ensure that, as your business grows, we meet your communication needs.
    • We’ve been providing software and hardware communications system enabling technology building blocks for four decades – we are experts in voice, SMS and fax.
    • We have forged partnerships for best-of-breed text-to-speech (provided by Amazon Polly), and speech recognition (provided by Google) with many languages and some of the best quality voices available today.