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An exciting opportunity for a technically minded individual to join our technical support team.

Aculab, a UK based manufacturer of computer hardware and Cloud software for the telecommunications market, is looking for someone who enjoys working with customers building converged network communication.

Education required:

·       A degree in Computer Science or a related engineering discipline.

Required technical background:

·       Experience programming in one or more (advantage) of:
  • Python
  • Java
  • C#
  • Bash
·       Ability to troubleshoot basic computer hardware and software
·       A good knowledge of Linux system administration.

The following would be advantageous:                               

·       Technical Customer Support experience
·       Knowledge of SIP
·       Experience building secure web base
·       QA Testing Experience
·       Cloud Based Applications
·       Web Services/REST API’s.

Personal qualities required:

·       Software literate. Technically enthusiastic and ambitious
·       Innovative and creative with an imaginative approach to solving problems
·       Clarity and conciseness in written and verbal communication
·       Self motivated, versatile and a willingness to learn.

Technical Support activity will include:                               

·       Log and review incoming technical support inquiries from customers and partners via telephone and email; duplicate, research, resolve and test potential defects; answer technical product questions
·       Develop and execute test plans
·       Demonstrate creative problem-solving skills; anticipate error conditions and likely failure scenarios
·       Escalate issues to engineering as and when needed. Set customer expectations; provide regular updates
·       On-site customer support when necessary and undertake national and international travel as required
·       Help R&D teams with developing and testing new products
·       Help write QA test applications.

The candidate:                               

Ideal candidate will be a self-motivated, team worker with a creative and imaginative approach to solving problems. Occasional travel to the US.

The company

Established in 1978 Aculab has grown into a multinational company, selling into over 40 countries. Aculab's mission statement includes the phrase “to maintain a work environment of satisfaction, pride and fun”. A flat management structure and empowered staff add to the enjoyment and personal satisfaction of working at Aculab.