2020

Voice Biometrics: Why Businesses and Users are driving its adoption

In this blog post, we’ll look at the rapidly growing market of Voice Biometrics, and what drives its increasing rate of adoption, as more businesses and services are made aware of the need for multi-f... Read more

An underused tool in the fight against the second wave of Coronavirus

In this article, we'll go into a bit more depth as to why exactly Broadcast Messaging is such a powerful tool. We have compiled a list of six unique characteristics to highlight exactly how it can be ... Read more

The seven realms of Broadcast Messaging

Broadcast messaging that uses a cloud-based service is a natural choice. Using a cloud as-a-service approach gives a variety of message delivery options, and cuts down costs by automatically scaling t... Read more

The technology working behind the scenes to support emergency services networks

Now more than ever, telecoms infrastructures play a vital role in supporting the health of our communities. Behind the scenes, networking technologies are working to keep the lines of communications o... Read more

What’s wrong with Knowledge-Based Authentication (KBA)?

For many years, online and telephone-based authentication has relied on knowledge-based systems using passwords, PINs, and question-and-answer dialogues to confirm a customer’s identity. With the expl... Read more

It’s voice biometrics, not rocket science

The concept of biometric speaker identification or verification may, at one stage, have seemed like a technical nightmare. The reality is somewhat different. All the sophisticated algorithms and voice... Read more

Multi-lingual speech recognition now supported on Aculab Cloud

We’re listening – what would you like to do today? A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work i... Read more

10 reasons to use voice biometrics – part 2

Although it often appears on lists like 'the Top (choose a number) most important areas' of contact centre plans, it has been a challenge traditionally for executives to build a viable business case f... Read more

The true value of voice biometrics

Research has shown that the majority of customers prefer voice authentication to the onerous call and response process that’s in place for many contact centres. If it’s proven to deliver a more seamle... Read more

Coronavirus and the role of biometrics

With much of the world’s population subject to restrictions on their movements, home working and social distancing have become the new normal. This raises some interesting issues around remote identit... Read more

10 reasons to use voice biometrics – part 1

Developing a business case for the deployment of new contact centre technologies can be challenging. At the top of many executives’ wish lists are things like omnichannel, AI/machine learning, webchat... Read more

Security in the contact centre

As you may have seen via the BBC recently, lax security within a contact centre environment can lead not only to customer accounts being compromised, but also to significant fines from regulatory orga... Read more

The question of accuracy in voice biometrics

When it comes to any form of identity verification, accuracy is a core measure of success. So, in respect to the accuracy of voice biometrics, what are people saying?A cursory review of vendor messagi... Read more

The value of accurate voice identification

Research has shown that the majority of customers prefer voice authentication to the onerous call and response process that’s in place for many contact centres. If it’s proven to deliver a more seamle... Read more

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The Aculab blog

News, views and industry insights from Aculab

  • 4 Uses of CPaaS to improve Healthcare services

    The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes; until the COVID-19 pandemic very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.

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  • 3 Ways to Reduce Carbon Emissions with Cloud Communications

    As traditional communication solutions, which have a large energy footprint, fall short with sustainability, could cloud-based communications be the answer?

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  • The Battle Against Wildfires

    Wildfires (or forest fires) are happening more and often every year. While it is true that wildfires are a natural process, the frequency and intensity that we are starting to see year-on-year across the globe is concerning. Continue reading to find out how Aculab provides mission-critical infrastructure for emergency networks, to tackle high-risk situations such as wildfires.

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  • Reminder: The world is reopening (again)

    Appointment reminders provide a crucial service in the healthcare industry, find out how Aculab Cloud can help alleviate stress and take your communication to another level.

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  • How to choose a CPaaS Solution

    Identify your CPaaS needs in 3 simple steps using this simple guide, mistakes to avoid when choosing a CPaaS solution and why you need CPaaS for your business

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