April 2020

Multi-lingual speech recognition now supported on Aculab Cloud

We’re listening – what would you like to do today? A generation of people have grown up trying to avoid ringing a contact centre – not because they didn’t like talking to the cheery people who work i... Read more

10 reasons to use voice biometrics – part 2

Although it often appears on lists like 'the Top (choose a number) most important areas' of contact centre plans, it has been a challenge traditionally for executives to build a viable business case f... Read more

The true value of voice biometrics

Research has shown that the majority of customers prefer voice authentication to the onerous call and response process that’s in place for many contact centres. If it’s proven to deliver a more seamle... Read more

Coronavirus and the role of biometrics

With much of the world’s population subject to restrictions on their movements, home working and social distancing have become the new normal. This raises some interesting issues around remote identit... Read more

10 reasons to use voice biometrics – part 1

Developing a business case for the deployment of new contact centre technologies can be challenging. At the top of many executives’ wish lists are things like omnichannel, AI/machine learning, webchat... Read more

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The Aculab blog

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