Reminder: The world is reopening (again)
Appointment reminders are critical to many industries around the world, now more than ever. From the crucial services to the downright fun, in the new world emerging from lockdown, we all need a little certainty in our lives.
CPaaS (Communications Platform as a Service) has been somewhat of an unsung hero during the pandemic, working behind the scenes to aid with delivering our food, keeping in contact with our loved ones and broadcasting pivotal healthcare messaging. However, its use is far from over. As we all start to surface from our social hibernation, many industries that have clung on through the past year are now facing new problems that CPaaS can be an integral tool in helping to solve.
A recent survey undertaken by Anxiety UK showed while 37% of respondents are looking forward to returning to normal life, nearly an equal percentage (36%) are worried about post lockdown life. Of those who were feeling anxious about the lifting of restrictions, nearly half cited the pressures of socialising generally as their biggest concern.
Any type of life change is associated with stress and anxiety," said Marney White , a clinical psychologist at the Yale School of Public Health. "Even if the change is exciting.
As a large part of anxiety stems from the unknown, appointment reminders/ confirmations can be a huge help in combatting the worries of venturing out into public settings, especially high-risk environments such as health centres. With CPaaS, your patients could book a consultation in advance and receive multiple reminders in the days or even hours before the booking, with the ability to reply to the service to confirm their attendance.
Speaking from experience, this control over the situation is a great tool in helping to take the first steps in approaching anxiety-inducing situations.
We all know what our healthcare providers have done for us over the past year, and how different the world may have looked without them. From the ICU saving countless lives to a record breaking vaccination rollout, we can now start to, cautiously but optimistically, look towards the future.
As we do, we believe that our healthcare providers need a bit of respite care of their own. With CPaaS being a secure, HIPAA compliant platform, medical staff can utilise many of its features to take some pressure off where possible.
Automated appointment reminders are useful, but when combined with two-way communication become instrumental to an up-to-date healthcare solution. Allow patients to be in control of their appointments, reducing no-shows and boosting the patient experience.
In today’s world, it feels like everyone and their Grandmother has a mobile phone. However this isn’t the case in all areas of the globe. Surprisingly, 25% of Canadians do not use a mobile (cellular) device. This is due to many areas of the country being very remote with no cell service, a pattern shown in other countries with large areas of wilderness. In these instances, SMS appointment reminders are of little use. Thankfully Aculab has an alternative solution, enabling automated reminders to be sent via voice channels allowing residents to enjoy the tranquillity of the wilderness with the convenience of modern healthcare providers.
With the UK’s NHS facing a waitlist of 5.1 million people awaiting routine survey (the largest number since records began), these additional services are now more crucial than ever. Of course this issue is not just UK-specific, as many countries around the world are facing similar delays that CPaaS could aid in alleviating.
But wait, there’s more
Appointment reminders are just the tip of the iceberg of Aculab Cloud’s features. Other powerful, programmable APIs include:
- Answering Machine Detection- The ability to detect whether a human or their voicemail picked up the call, quicker and more accurately than the competition
- Interactive Voice Response (IVR)- Develop custom IVR systems to create a seamless call experience for your customers
- TTS/Speech Recognition- Automate your voice applications with Amazon Polly TTS and Google Speech Recognition
- Click to call- Convert web traffic into paying customers by building voice capability into your website
- Broadcast messaging- Send mass voice and SMS notifications to thousands of recipients, fast
Get in touch
As the pandemic continues to evolve in nature, more and more businesses are having to adapt alongside in order to stay relevant in the ever changing ecosystem. If you think CPaaS could be the missing link in your healthcare model, contact Aculab to find out more.