What can cloud telephony enable you to do that previously hasn’t been economically viable for both enterprises and SMBs?
This post touches on a particular area into which cloud telephony is set to breathe new life. It will focus on the impact a cloud telephony approach can have on the uptake of premium tools/resources, such as speech recognition and synthetic speech, to the benefit of businesses, both large and small.
With 55 percent of those asked in a recent survey report “Cloud as a Journey: The Reality of Cloud-based Solutions” (1) stating that within the next four years they will offer Cloud or Web-based systems (higher than ever before), evidence points towards Cloud becoming the de-facto architecture for contact centres – inbound or outbound.
Nothing is as constant as change. Is that true? It’s an old adage, but probably not strictly accurate. Change might be ever present, but the pace of change is fluctuating all the time. So change itself isn’t constant – it speeds up and slows down, sometimes erratically, but it’s always apparent.
Whatever you may think of the accuracy or otherwise of predictions made by industry analysts in general, it’s clear that Gartner has gained a good degree of credibility with its regular, industry specific ‘magic quadrant’ analysis.
Use of the cloud is now well established. So much so that, according to the latest research by the Cloud Industry Forum (1), the overall cloud adoption rate in the UK stands at 84 percent. That’s an impressive figure.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Talk To Us!
