By using the Aculab site, you agree with our use of cookies.

When will telecom gateways be extinct?

Within Aculab, we’re often discussing the general acceptance of VoIP and whether we’re any closer to the time when traditional TDM voice will disappear and ALL enterprise voice communications needs will be handled via IP connections rather than TDM E1 and T1 circuits.

One thing that is clear is that whilst we are in the midst of a large shift towards IP voice, the general use and acceptance of VoIP is still at a slower pace than we were predicting 1, 2, 5 and certainly 10 years ago. One analogy recently drawn in our discussions was with the continental drift. Plate tectonics theory states that whilst the actual speed is very slow, somewhere between the growth of a fingernail and the growth of human hair, it is relentless and unstoppable leading to the creation of new geographic features along its path, such as mountains and volcanoes – again an analogy we quite liked. Furthermore, with continental drift there is never one single source of energy or momentum, it is movement and change (or indeed growth, or 'progress') as a part of a whole.

Being right on the edge of the VoIP (or plate tectonics!) shift we’re all very aware of this movement but to the majority of people it remains an unseen level of detail that does not concern them.

But why the reluctance? Quality doesn’t get touted as the restricting factor any more. Sure, in the early days there were quality issues, and certainly calls across the public Internet wouldn’t reliably give the same quality as a dedicated PSTN line, but generally people are very happy with the compromise of that quality when taking into account the cost savings in the call. Availability doesn’t seem the reason either, most modern voice solutions use IP at its core, of both equipment and networks.

In today’s economic climate, the traditional method of moving to new technologies by ‘rip and replace’ seems to have outlived its day. For both financial and acceptability reasons, moving to new technology now means a slow, measured approach together with a well thought out solution to integrate existing legacy equipment – without losing any existing legacy functionality. Horror stories abound of where systems have been put in but then taken out due to, for example, the CEO of a company losing a particular feature which they, and perhaps only they, used across their corporate PBXs. Similarly the unavailability or poor quality of a VoIP connection when calling back into the office has forced companies to rethink their telecoms strategies.

It is sudden and rapid changes such as large earthquakes or supervolcanic events that change the global ecosystem forever, and provide the ability for scientists (or Systems Technicians) to differentiate between ineffable gradual change and see the milestones. Once these changes have happened, large scale changes take a while to happen again, so we will have to wait and see when the next big push towards VOIP happens, and the long lasting effect this has.

Gateways, however, are the crucial bridge between the old and new. They provide technological continuity in changing times. We will continue to provide this service with enterprise and telco-grade gateways to those who need them.

Aculab's range of telecommunications gateways

Archive

The Aculab blog

News, views and industry insights from Aculab

  • Robocalls: Good guy vs Bad guy

    Tired of robocalls? Who isn't. I barely answer my cell phone unless it's from someone I know. With the usage of cell phones in the US rising substantially over the past decade, consumers have seen a sharp rise in the number of spoof and robocalls they receive.

    Continue reading

  • How To: Add voice and video calls to your webpage

    WebRTC is a powerful tool, and when combined with other APIs gives customers a rich, omnichannel communication solution.

    Continue reading

  • How to: Reduce contact centre verification time by 80%

    Verification of identity has changed a lot over the years. As the world has shifted away from face-to-face interactions to phone and digital solutions, so has the way in which we identify and verify who we are.

    Continue reading

  • Reminder: The world is reopening

    Appointment reminders are critical to many industries around the world, now more than ever. From the crucial services to the downright fun, in the new world emerging from lockdown, we all need a little certainty in our lives.

    Continue reading

  • What’s ISO 27001 and why should your company implement it?

    As the risks associated with cyberattacks and data breaches continue to increase, information security has become a critical issue for every organisation. An effective approach should help defend against both external attacks and common internal threats such as accidental breaches and human error.

    ISO 27001 is the international standard that provides the specification for an information security management system (ISMS). This is a systematic approach consisting of people, processes and technology that helps you protect and manage all your organisations information through risk management.

    Continue reading