right  Talk To Us!

The true value of voice biometrics

Research has shown that the majority of customers prefer voice authentication to the onerous call and response process that’s in place for many contact centres. If it’s proven to deliver a more seamless customer experience, and save agents’ time, why isn’t everyone using it? One reason might be the perception (false) that it’s too When weighing up the pros and cons of any new technology implementation, the discussion will inevitably come around to price at some stage. I’m going to be a little controversial here and say it shouldn’t. Price, in isolation, is not a valid comparison metric. Value, on the other hand, is. Take biometric speaker identification or verification for instance. The market has, to date, been dominated by one large vendor. When there was little or no competition, there was little or no incentive to price competitively. This may have led to a “take it or leave it” paradigm that reinforced the impression that it was too expensive to implement or maintain. As the market has evolved, a number of challenger brands, including Aculab, have established a position that is encouraging more organisations to explore their options. As potential customers become more aware of the alternatives, they are beginning to form preferences based on value propositions, not just price points.  When assessing the value of voice biometrics, it’s important to consider all the broader benefits of the technology:
  • Increased data security
  • Enhanced fraud protection
  • Streamlined customer experience
  • Shorter call duration
  • Improved agent morale
  • Positive brand differentiation
Offsetting all these benefits against the cost of the solution represents a true reflection of the value of the technology. Still not convinced? OK, if we absolutely have to talk about price, how about this. VoiSentry, the biometric speaker verification and identification solution from Aculab, is available for less than £1 per seat per day. Now, do we have your attention? If you’d like to find out more about the real value of voice biometrics, give us a call on +44 (0)1908 27 38 00 or email one of our consultants on This email address is being protected from spambots. You need JavaScript enabled to view it.

Archive

The Aculab blog

News, views and industry insights from Aculab

  • The End of the PSTN in the US

    As the technical world has evolved, so has the way we communicate. The gradual, global transition away from the Public Switched Telephone Network (PSTN) is the most noticeable change in recent years. This begs the question, is the PSTN in the US headed towards a slow end as we transition into the digital era?

    Continue reading

  • Revolutionising the Landscape of Remote Authentication

    In a time where borders blur and workplaces extend beyond the confines of traditional offices, the significance of remote authentication has taken centre stage. As we advance, so does the need for secure and efficient ways to verify and authenticate our identity remotely. Finding the balance between security and user convenience is key when seeking to implement successful remote authentication.

     

    Continue reading

  • Choosing The Ideal Communication Platform: Key Considerations to Optimise Your Business

    Communication Platforms as a Service have become a necessity in the current digital age; allowing businesses to obtain frictionless means of communicating effectively. However, as technology rapidly evolves, so must communications. Much of the platforms on offer today are homogenous, so choosing the best fit for your business can be difficult. In this blog, we have shared some key points and trends for to consider, so your business can amplify communications and increase operational efficiency!

     

    Continue reading

  • 10 questions people are asking about The Big Switch Off

    With The Big Switch Off fast approaching, people naturally have questions and concerns ahead of the shutdown. The transition from conventional networks to digital technology is unavoidable in the fast-evolving world of telecommunications. In this blog, we address ten common questions people have about the Big PSTN Switch Off, shedding light on the topic and providing clarity.

     

    Continue reading

  • 3 Ways Your Business Can Benefit From a Communications Platform as a Service

    Acquiring a Communications Platform as a Service has become a very common trend for a variety of businesses in recent years. Even with AI and all the technological advancements that have been achieved, the world has come to realise that exceptional customer service is at the core of running and maintaining a successful business. So, we have identified a few ways in which a CPaaS could benefit your business!

    Continue reading