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Our focus on quality

ISO 9001:2015 certified

Aculab places high importance on the quality of products and services delivered to its customers. To ensure a holistic approach to quality, the company applies total quality management principles across the organisation, adopting the best business practices. We are focused on and committed to our customers’ success and satisfaction. Our prosperity depends on providing quality products for your success, addressing your needs. Aculab ensures the resources are made available to achieve our goals and objectives.

At Aculab, the effective management of quality underpins all of our thinking. The company complies with all relevant international quality and product safety standards and maintains ISO 9001:2015 certified status.

Customer satisfaction feedback, performance measures and a rolling program of internal auditing are key activities in the pursuit of continuous improvement.

Click here to download our ISO 9001:2015 certificate

ISO Regsitered and UKAS Management Systems 003

Our quality policy

Aculab shall maintain “best in class” experience for customers through continuous development of products and services suitable for our chosen markets.

This is achieved by committing to a Quality Management System that is compliant to ISO 9001:2015 and is subject to continuous improvement, and also by complying with appropriate international standards for telecommunications interoperability, product safety, EMC compatibility, and relevant statutory requirements.

Quality objectives are reviewed and updated at least annually by management review.

This policy is communicated to all staff when they commence employment and is reinforced by prominent display within the business.

Quality policy is reviewed at least annually and changes are communicated to all staff.

WEEE and RoHS directives

As an ISO 9001:2015 certified organisation, Aculab believes that minimising environmental impact is completely in accord with ‘best practice’ for its business. Manufacturing processes and materials are selected with this in mind. Aculab continually strives to ensure that our innovative designs result in products that minimise environmental impact, from manufacture through to end of life disposal, and do not use restricted or hazardous substances.

The EC Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE)

The WEEE Directive aims to increase the proportion of Electrical and Electronic Equipment (EEE) recycled, with the objective of reducing the level of waste materials, including potentially hazardous materials, entering the environment.

Aculab has registered with the Environment Agency as a registered producer of EEE.

Producer’s registration number: WEE/FD0086VQ

Aculab has been consistently and increasingly recycling electronic and electrical equipment since 2000; no such equipment is sent by Aculab to landfill.

Aculab will continue to meet its obligations under the WEEE Directive for collection, marking of products and take back of EEE and to comply with its obligations in respect of the WEEE regulations as amended from time to time.

Specific requirements of the WEEE Directive apply to all of Aculab’s system level products.

To view information regarding regulation 11, please click on the relevant link below:

The EC Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (RoHS)

The RoHS Directive prohibits the use of certain specified substances, including use in Electronic and Electrical Equipment. The list of prohibited substances, which is based on their environmental impact, includes: Lead, Mercury, Cadmium, Hexavalent chromium, Polybrominated biphenyls (PBB) and Polybrominated diphenyl ethers (PDE).

Aculab products meet the requirements for RoHS.

REACH regulation

REACH (Regulation EC No 1907/2006 of the European Parliament and of the Council) imposes new obligations on manufacturers and producers, including those that are classed as suppliers of so-called articles.

Aculab is a supplier of hardware products, which are considered articles under REACH, however, the volume of substances in articles provided by Aculab is substantially below the threshold imposed by the REACH regulation.

As a consequence, Aculab has no obligations under REACH.

Nevertheless, as a service to its customers, Aculab offers the following information:

  • Aculab has no current obligation under REACH to register substances in articles
  • Aculab has no current need to apply for authorisation under REACH
  • No current restriction under REACH applies to substances in articles supplied by Aculab

Aculab supports the overall REACH objective of improving the protection of human health and the environment and regularly checks the REACH ‘candidate list’ to determine if substances contained in articles meet the appropriate definitions. Aculab will provide its customers with any information as is required to comply with the REACH regulation.

EC F-Gas regulation

EC F-Gas Regulation 843/2006, article 3 and supporting Regulation EC 1516/2007

Aculab policy statement

Whilst not every stationary refrigeration, air-conditioning and heat pump system containing F-gases operated by Aculab falls within the scope of the regulations, Aculab’s policy is to meet or exceed the compliance criteria of the Regulations for the record keeping, servicing and maintenance of F-Gases in all systems. This further demonstrates Aculab’s commitment to environmental issues.

Please contact us if you require any further information regarding our conformance with the WEEE and RoHS directives or REACH regulation.