Aculab conform to HIPAA and HITECH regulations, which allows us to enter into HIPAA Business Associate Agreements (BAA) with our Covered Entity customers who provide healthcare platforms.
HIPAA & HITECH compliance
Suggestions for ensuring compliance include:
Password authentication to access data such as recordings doesn’t alter the fact that such data is e-PHI and, if it is created, received, processed, stored or transmitted via Aculab Cloud, it is subject to the Privacy and Security Rules.
Data over encrypted channels remains e-PHI and is subject to the Rules. Encrypting the data is an effective means of complying with the Rules and meeting your obligation.
You can’t send a short message over an encrypted channel; it remains plain text on transmission. Furthermore, an SMS sent to the patient includes the destination number, which could be used to identify the individual, thus qualifying the text as e-PHI. So, you need to ensure that the content of text messages contains no sensitive patient data.
Voice recordings can be made by healthcare professionals and patients alike, and are subject to compliance. An effective method of protecting and securing recordings is to use Aculab Cloud to encrypt the file.
The process is similar, albeit in reverse, for playback of a .wav file, for example, to relay information in the form of a message to a patient. On receipt of the encrypted file for transmission, you should ensure the applicable key is available only at the time of decryption in order to play the message back.
The process is similar when sending fax messages, on receipt of the encrypted fax for transmission, you should ensure the applicable key is available only at the time of decryption in order to transmit the fax. Again, the key should be received via a different route and destroyed after use, as with the original encrypted message.
Our encryption capabilities for media storage are not only used for meeting healthcare regulations. If you need to protect sensitive data such as voice recordings or fax image files, then take advantage of our free encryption capabilities
Walkthrough guides, application and deployment notes, datasheets, case studies and white papers.
Learn more about what you could do with Aculab Cloud.
Getting started on Aculab Cloud
Writing your first SMS application
How to create a conference service
How to use speech recognition in Aculab Cloud applications
Benefits of using voice for appointment reminder systems
Implementation services to assist with your Aculab Cloud deployment
Local clouds and data sovereignty
Aculab Cloud appointment reminder system
Aculab Cloud message broadcast system
Property management case study - VoiceScape
Appointment reminders case study - eClinicalWorks
Automated surveys case study - VirtuaTell
Voice broadcast case study - Alert Solutions
IVR case study - BeQuick Software
Mass outbound case study - Try Apt
Finance and banking case study
Accelerating innovation for healthcare applications using Aculab Cloud
Cloud contact centre white paper
Telephone-based speech analytics in the healthcare industry white paper